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Here for health, here to help

Whether you feel healthy, are looking for some health information, or are trying to manage a health condition, you'll have access to online resources as well as health and wellness resources designed to help make using your benefits easier and more convenient. As a member, if you have questions that need answers, contact UnitedHealthcare at the phone number on your health ID card. 

Important: Some services listed on this page may not be offered with your plan. Please see your enrollment materials and other plan documents from your employer to learn what is included with your plan.

Resources to help you manage your plan and manage your care

Below is a sampling of programs available to UnitedHealthcare members. Please remember to read your enrollment materials to find the resources and programs available under your plan. 

Easily access your plan details

With myuhc.com®, you’ve got your own personalized health hub to help you manage your health plan 24/7.  With myuhc.com, you can check in on your plan whenever you want — which helps make it easier to stay on top of your benefit details.​

  • Search for a network doctor​ 
  • Get clear information about your benefits 
  • Find and estimate the cost of care​ 
  • View claims details​ 
  • Check your plan balances

myuhc.com

All UnitedHealthcare members can access a cost estimate online or on the mobile app. None of the cost estimates are intended to be a guarantee of your costs of benefits. Your actual costs may vary. When accessing a cost estimate, please refer to the Website or Mobile application terms of use under Find Care & Costs section.

Get on-the-go access

Downloading the UnitedHealthcare® app gives you access to your health info, wherever you go. With your health plan right at your fingertips, you can manage your benefits, anytime, anywhere.

  • Find nearby care options in your network 
  • See your claim details and view progress toward your deductible 
  • View and share your digital health plan ID card 
  • Video chat with a doctor 24/7* – without leaving the app

UnitedHealthcare app

*Data rates may apply

The UnitedHealthcare® app is available for download for iPhone® or Android®. iPhone is a registered trademark of Apple, Inc. Android is a registered trademark of Google LLC.   

All UnitedHealthcare members can access a cost estimate online or on the mobile app. None of the cost estimates are intended to be a guarantee of your costs or benefits. Your actual costs may vary. When accessing a cost estimate, please refer to the Website or Mobile application terms of use under Find Care & Costs section.​

24/7 Virtual Visits is a service available with a Designated Virtual Network Provider via video, or audio-only where permitted under state law. Unless otherwise required, benefits are available only when services are delivered through a Designated Virtual Network Provider. 24/7 Virtual Visits are not intended to address emergency or life-threatening medical conditions and should not be used in those circumstances. Services may not be available at all times, or in all locations, or for all members. Check your benefit plan to determine if these services are available.

Transition of care

If you are new to UnitedHealthcare coverage and are currently receiving treatment for a specific medical condition by an out-of-network provider, we don’t want to disrupt that care. That’s why we offer Transition of Care, which lets you continue to receive care - for a limited time - as we help you make the change to a network provider. 

To see if you qualify and to obtain a Transition of Care form, you can contact your benefit manager or call to speak with a UnitedHealthcare advocate. Be sure to advise them of your state of residence so that you are given the proper form. 

Member resources

So, what happens next? Learn how to get started using your benefits and taking charge of your health, from tools to help you choose a doctor and manage costs, to knowing where to find care - all in one spot.

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Keep up on preventive care

A big part of living a healthier life is detecting health issues early. Preventive care — such as routine wellness exams and certain recommended screenings and immunizations — is covered by most of our plans at no additional cost when you see network providers. A preventive care visit may be a good time to help establish your relationship and create a connection for future medical services.

Preventive care

Certain preventive care items and services, including immunizations, are provided as specified by applicable law, including the Patient Protection and Affordable Care Act (ACA), with no cost-sharing to you. These services may be based on your age and other health factors. Other routine services may be covered under your plan, and some plans may require copayments, coinsurance or deductibles for these benefits. Always review your benefit plan documents to determine your specific coverage details.

Talk with an Advocate

Connect with an Advocate by phone or on the UnitedHealthcare® app to get the information you need, when you need it. Specially trained Advocates are here to help you: 

  • Understand your benefits 
  • Make more informed health care decisions 
  • Access the care that fits your needs

Available Monday through Friday during business hours, Advocates can help answer questions or find answers for you, which may help save you money and lead to better health outcomes.

Advocate4Me member support


Advocate4Me services should not be used for emergency or urgent care needs. In an emergency, call 911 or go to the nearest emergency room. The information provided through Advocate services is for informational purposes only and provided as part of your health plan. Wellness nurses, coaches and other representatives cannot diagnose problems or recommend treatment and are not a substitute for your doctor’s care. Your health information is kept confidential in accordance with the law. Advocate services are not an insurance program and may be discontinued at any time. 

Connect 24/7 with Virtual Visits

With 24/7 Virtual Visits, you can connect to a care provider by phone or video* through myuhc.com® or the UnitedHealthcare® app. Providers can treat a range of non-emergency health conditions — and may even prescribe medication as needed**.

24/7 Virtual Visits are good for common conditions such as:

  • Allergies
  • Bronchitis
  • Eye infections
  • Flu
  • Headaches / migraines
  • Rashes
  • Sore throats
  • Stomachaches

Virtual visits

*Data rates may apply.

**Certain prescriptions may not be available, and other restrictions may apply.

24/7 Virtual Visits phone and video chat with a doctor are not an insurance product, health care provider or a health plan. Unless otherwise required, benefits are available only when services are delivered through a Designated Virtual Network Provider. 24/7 Virtual Visits are not intended to address emergency or life-threatening medical conditions and should not be used in those circumstances. Services may not be available at all times, or in all locations, or for all members. Check your benefit plan to determine if these services are available.

Support your emotional well-being

Behavioral health is an essential part of your overall well-being. No matter how big or small of an issue — if mental or emotional challenges are affecting you, it matters.

Get connected to self-help digital tools, behavioral health providers (in-person or virtual) and other resources that can help with a variety of concerns such as:

  • Stress relief
  • Depression and anxiety
  • Relationship difficulties
  • Coping with grief and loss
  • Medication management
  • Compulsive habits and eating disorders
  • Alcohol and drug use

The information and therapeutic approaches in this article are provided for informational and/or educational purposes only. They are not meant to be used in place of professional clinical consultations for individual health needs. Certain treatments may not be covered in some benefit plans. Check your health plan regarding your coverage of services.