Care management

Calm Health is available through your plan at no additional cost to you. This means you’ll have access to the widely recognized mental well-being Calm app, which offers resources for sleep, meditation and mindfulness. With 24/7 access to digital content, you can set your own pace on the path toward a healthier you as you get help with information to meet goals like better sleep, building skills to manage stress, developing resiliency and building a mindfulness habit.

If you have a special condition, our Centers of Excellence (COE) network provides help finding a doctor and medical center as well as help with understanding your illness. COEs are intended to complement local hospital and physician care by helping you get access to care.

Fertility Solutions offers expert support and resources to help you learn about and explore options for expanding your family. You can schedule a call with a fertility nurse, search for fertility Centers of Excellence, and access 24/7 online educational resources. 

Included in your health plan is a membership to Maven – 24/7 virtual support and guidance for you and your partner during your pregnancy, postpartum and newborn journey. With the app, get free access to a dedicated Care Advocate, virtual appointments and messaging, and on-demand classes, groups and articles. 

The Maven app also provides support with:

• Creating your birth plan
• Breastfeeding and bottle-feeding
• Navigating infant sleep
• Returning to work
• Managing your mental health

When you have a baby in the neonatal intensive care unit (NICU), you want to make sure they’re getting the very best care. Neonatal Resource Services offers a team of skilled neonatologists, NICU nurse case managers and social workers to help during your baby’s stay. They provide support from admission to after discharge, personalizing their care to your baby’s needs.

Whether you have questions about your health care options or healthier living, we’re here for you. Personal Health Support can help give you the information you need, so you can make informed decisions and focus on what’s really important.

This program can help you:

• Get answers to questions about diagnosis and treatment options
• Find a network doctor or facility
• Learn about lifestyle changes, like diet and exercise, to help manage conditions
• Connect with a registered nurse
• Get online health education and support
• Resolve billing or claims issues

Our Teladoc diabetes management program is designed to help support people diagnosed with type 1 or type 2 diabetes. With this program, you will receive a blood glucose meter and unlimited strips and labels, paid for by your health plan. In addition, you’ll have access to a program team who can work with you to provide personalized action plans that may help you manage diabetes. 

With Transplant Resources Services, you’ll have access to support throughout your care. In addition to being connected with experienced nurses who will help coordinate care with your doctors, you’ll have access to travel and lodging assistance as well as expert clinical support to help inform you on treatment plan options.