Care management

The Diabetes Disease Management Program connects you with experts who can provide information to help you manage your diabetes, manage your medications, and improve your diet and exercise.​

The program provides members with personalized 1-on-1 support designed to address their needs throughout the care journey. Our case managers engage with SHBP members a minimum of every 30 days and every 90 days if their Diabetes is well controlled. Additionally, provider outreach is made to obtain clinical updates including notes, labs and other clinical indicators.​

Our enhanced digital capabilities provide the right balance of education, tools and motivation as well as increased communication to help us more closely manage care for SHBP members. SHBP members can exchange messages with their nurse, access curated educational content, and their nurse can also communicate on changes in health data (provided by employee) like blood pressure, weight and glucose.​​

The Asthma Disease Management program helps reduce unnecessary hospitalizations and health care costs, missed days of work or school and improve the member’s quality of life. The program provides information and resources to help participants:

• Avoid triggers and recognize warning signs of an attack​
• Reduce or eliminate risk factors​
• Follow their medication regimen and treatment plan​
• Effectively manage their condition and co-morbidities, including depression​​

The Chronic Obstructive Pulmonary Disease Program will help you manage your condition with:​

• A personal early detection plan to recognize respiratory symptoms​
• Programs that may help you to reduce risks like smoking and second-hand smoke exposure​
• Reports that are sent to your doctor if serious issues are detected​
• Support to help you manage high blood pressure, diabetes, Coronary Artery Disease and other conditions that can affect your COPD​

Special support is available if you or a covered dependent is diagnosed with autism. The Enhanced Autism Program is a unique program that includes Applied Behavior Analysis (ABA) therapy and provides a specialized autism care management team to personally help you and your family.

Access a team of specialized Congenital Heart Disease nurses that will support you through all stages of treatment and recovery. They will help you make informed treatment decisions and guide you to top-performing Centers of Excellence providers.​

Reaching out may be hard —especially if you might not want anyone to know you’re hurting. From the privacy of home and the convenience of your mobile device or computer, you can receive caring support from a licensed therapist.

Designed to help treat conditions like ADD/ADHD, anxiety, mental health disorders, addiction, and depression, virtual therapy offers confidential counseling and includes:

• Private video sessions — in your home and at a time that’s convenient for you
• Help with coping for adults, children, and teens — your licensed therapist may provide a diagnosis, treatment and medication if needed
• Similar standard of care as in-person visits — you can see the same therapist with each appointment and establish an ongoing relationship