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Here for health, here to help
When you need help managing your health plan and health care, you'll have access to tools and programs that can help make it easier and more convenient. And when you have questions that need answers, you've got a support team you can chat with. On this page you'll find more information about these various resources.
Important: Some services listed on this page may not be included. Please see your enrollment materials and other plan documents from your employer to learn what is included with your plan.
- Manage your plan
- Manage your care
Digital tools and online resources
UnitedHealthcare’s digital tools and online resources help make managing your health — and health plan — easier and more convenient.
Access your plan details easily
With myuhc.com®, you’ve got your own personalized health hub built to help you manage your health plan 24/7. With myuhc.com, you can check in on your plan whenever you want — which helps make it easier to stay on top of your benefit details.
- Search for a network doctor
- Find and estimate the cost of care
- View claims details
- Check your plan balances
Let's get connected
Start making the most of your benefits before your coverage even begins. Sign up and we'll tell you when it’s time to activate your personalized member website.
On-the-go access
With The UnitedHealthcare App®, get your health info, wherever you go. When your health plan’s right at your fingertips, you can manage your benefits anytime anywhere. Download the UnitedHealthcare app to:
- Find nearby care options in your network
- See your claim details and view progress toward your deductible
- View and share your digital health plan ID card
- Video chat with a doctor 24/7
Transition of care
If you are new to UnitedHealthcare and are currently receiving treatment for a specific medical condition by an out-of-network provider, we don’t want to disrupt that care. That’s why we offer Transition of Care, which lets you continue to receive care - for a limited time - as we help you make the change to a network provider.
To see if you qualify and to obtain a Transition of Care form, you can contact your benefit manager or call to speak with a UnitedHealthcare advocate. Be sure to advise them of your state of residence so that you are given the proper form.
Resources for healthier living
Get more from your health plan with these member resources and services designed to help support you on the journey to your best health.
Connect 24/7 with virtual visits
With 24/7 Virtual Visits, you can connect to a care provider by phone or video* through myuhc.com® or the UnitedHealthcare® app. Providers can treat a range of nonemergency health conditions — and may even prescribe medication as needed.**
24/7 Virtual Visits are good for common conditions such as:
- Allergies
- Bronchitis
- Eye infections
- Flu
- Headaches/migraines
- Rashes
- Sore throats
- Stomachaches
*Data rates may apply.
**Certain prescriptions may not be available, and other restrictions may apply.
24/7 Virtual Visits phone and video chat with a doctor are not an insurance product, health care provider or a health plan. Unless otherwise required, benefits are available only when services are delivered through a Designated Virtual Network Provider. 24/7 Virtual Visits are not intended to address emergency or life-threatening medical conditions and should not be used in those circumstances. Services may not be available at all times, or in all locations, or for all members. Check your benefit plan to determine if these services are available.
Behavioral health virtual visits
Behavioral health is about more than just mental health: It includes many of the ways your mental state plays out in everyday life. Like physical health, it’s an essential part of your overall well-being.
From the privacy of your home and the convenience of your mobile device*, computer or tablet, we help you receive caring support from a licensed therapist. Therapists may be able to:
- Support you with anxiety, stress, marital problems, eating disorders, grief, and more
- Offer support to people with a variety of common conditions, like depression, bipolar disorder, neuro-development disorders, and substance-use disorders
Virtual visits also offer confidential counseling and include:
- Private video sessions
- Behavioral health support for children, teens, and adults
- A standard of care comparable to in-person visits
Once your plan becomes effective, call the number on your health plan ID card or sign in to myuhc.com®
*Data rates may apply
Costs and coverage may vary — please check your benefits for details.
Support with a personal touch
Connect with an Advocate by phone or on the UnitedHealthcare® app to get the information you need, when you need it. Specially trained Advocates are here to help you:
- Understand your benefits
- Make more informed health care decisions
- Access the care that fits your needs
Advocate4Me® should not be used for emergency or urgent care needs. In an emergency, call 911 or go to the nearest emergency room. The information provided through the program is for informational purposes only and provided as part of your health plan. Wellness nurses, coaches and other representatives cannot diagnose problems or recommend treatment and are not a substitute for your doctor’s care. Your health information is kept confidential in accordance with the law. The program is not an insurance program and may be discontinued at any time. Additionally, if there is any difference between this information and your coverage documents (Summary Plan Description, Schedule of Benefits, and any attached Riders and/or Amendments) your coverage documents govern.
Disease care
Get care at treatment centers
If you have a special condition, our Centers of Excellence (COE) network provides help finding a doctor and medical center as well as help with understanding your illness. COEs are intended to complement local hospital and physician care and offer benefits that may include:
- Higher rates of accurate diagnoses and appropriate therapy
- Fewer complications
- Planned and coordinated care provided by a team of experts
- Higher survival rates, shorter stays and decreased costs
- Expanded treatment options
COEs are here to offer access to the care you need, when you need it.
The Centers of Excellence (COE) program providers and medical centers are independent contractors who render care and treatment to health plan members. The COE program does not provide direct health care services or practice medicine, and the COE providers and medical centers are solely responsible for medical judgments and related treatments. The COE program is not liable for any act or omission, including negligence, committed by any independent contracted health care professional or medical center.
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