Here for health, here for help

When you need help managing your health plan and health care, you've got tools and programs that help make it easier and more convenient. When you have questions that need answers, you've got a support team you can chat with. 

All of the services listed on this page may not be included. Please see your enrollment materials and other plan documents from your employer to learn what is included with your specific plan.

Digital tools and online resources

UnitedHealthcare’s digital tools and online resources help make managing your health — and health plan — easier and more convenient.

Access your plan easily

With you've got your own personalized member website, built to help you manage your health plan 24/7.

Use to find a network doctor, see what's covered, view claim details, check plan balances, learn about preventive care and find and estimate care.

Get on-the-go access

The UnitedHealthcare® app helps you find care options in your network, see claim details and view progress toward your deductible, share your digital health plan ID card, log in with Touch ID® and even talk to a doctor by video 24/7 without leaving the app.

Member resources

So what happens next? Learn how to get started using your benefits and taking charge of your health, from tools to help you choose a doctor and manage costs, to knowing where to find care - all in one spot. 

Transition of care

If you are new to UnitedHealthcare and are currently receiving treatment for a specific medical condition by an out-of-network provider, we don’t want to disrupt that care.

That’s why we offer Transition of Care, which lets you continue to receive care - for a limited time - as we help you make the change to a network provider.

To learn more about Transition of Care, and to learn if you qualify, download this helpful form and application.

Resources for healthier living

Get more from your health plan with these member resources and services designed to help support you on the journey to your best health.

Talk to an advocate

Connect with an advocate over the phone, via® webchat or on the UnitedHealthcare® app — someone who can provide you with information and support to help you understand your benefits and claims, make more informed decisions about your health and access the care that helps fits your needs.

Advocates are available Monday through Friday during business hours.

Behavioral health solutions

Access our large network of nearby behavioral health providers with options for either in-person or virtual care. The behavioral health benefit offers support for alcohol and drug use recovery, depression, anxiety and stress, coping with grief and loss, relationship difficulties, compulsive habits and disorders and medication management.

Members can learn more by calling the toll-free member phone number on your ID card or visiting

The employee assistance program (EAP)

Get confidential help with personal or work-related challenges such as depression, stress and anxiety, relationship difficulties, financial and legal resources, child and elder care support, substance disorder use and recovery and more. 

Learn more about preventive care

A big part of living a healthier life is detecting health issues early. Following clinically accepted age and gender preventive care guidelines for screenings and immunizations may help you manage your health. The interactive Preventive Care Guidelines tool makes it quicker and easier to get the guidelines that may be right for you and a checklist you can use in talking with your doctor.

Get support throughout your pregnancy

You can learn what to expect, how to stay healthier, and manage your health through pregnancy and postpartum using various resources and tools offered by UnitedHealthcare. As a plan member, get more information by calling the number on your health plan ID card. 

Get moving and earn rewards

UnitedHealthcare Motion® is a program designed to that rewards you for something you do every day: walk. Every step moves you closer to hitting your goals and you may earn $1,000+ into your Health Savings Account for meeting certain walking goals. Sign up, slip on a tracker and get moving - no gym required.

Enjoy life tobacco free

Quit tobacco for good with Quit For Life®, which provides the tools and 1-on-1 support to help you overcome cravings and withdrawals. The program includes access to a personal Quit Coach®, the Quit For Life app, Text2Quit℠ text messages, an online course and, based on eligibility, quit medications.

Upon becoming a plan member, you can enroll for the Quit For for Life program at

Have fun and get healthier

Rally® is a personalized digital experience designed to help you make small changes that may help improve your health. With missions built to help improve your diet, fitness and mood, you’ll earn Rally Coins that you can use for a chance to win rewards.

Plan members can get started by logging in to®.

Lose weight, feel great

Real Appeal® is a weight loss program designed to help you lose weight and keep it off. From personalized 1-on-1 coaching to a Success Kit with simple steps toward transformation to an app with tracking tools and more, Real Appeal gives you up to a full year of support.

Want to consult with a medical professional to discuss treatment options?

Making decision about your health can be stressful, whether you’re trying to choose between treatment options or understand a diagnosis.  Our Second Opinion service can help you make informed decisions by providing convenient access to personalized consultations with leading board-certified medical experts by phone or video.

Through 2nd.MD Second Opinion service, you'll have:
• Unlimited access to expert medical consultations from across the country.
• The ability to request a consultation 24/7.
• A designated care team coordinator guides you through the entire process.  to follow up with you.
• Local physician referrals.
• An app enabling you to text a specialist Second Opinion is made available through a third-party vendor, 2nd.MD.

Rewards for healthier actions

SimplyEngaged® is a fun and simple digital experience that connects you to personalized health recommendations, content and resources. When you complete certain health and wellness actions, you’ll earn rewards up to the maximum for that reward. Covered employees and covered spouses can earn rewards separately. Children may not participate.

Available tools and programs include: Health Survey, Biometric Screening, Coaching, Wellness, Rally Missions, Gym Check-In and a Cost Estimate.

Rewards for healthier actions

SimplyEngaged® Plus is a fun and simple digital experience that connects you to personalized health recommendations, content and resources. When you complete certain health and wellness actions, you’ll earn rewards up to the maximum for that reward. Covered employees and covered spouses can earn rewards separately. Children may not participate.

Available tools and programs include Health Survey, Biometric Screening, Wellness Coaching, Fitness Program, Rally Missions, Gym Check-in and a Cost Estimate.

Behavioral health virtual visits

Connect with a provider from your mobile device, tablet or computer from the comfort of home. Costs and coverage may vary—please check your benefits for details. Behavioral health virtual visits provide quick and easy access to behavioral health professionals from your mobile device*, tablet or computer.

Use a behavioral health virtual visit for needs such as depression, anxiety, ADD/ADHD, addiction and mental health disorders and counseling.

Connect with a doctor now

Whether on your computer via® or on your mobile device* via the UnitedHealthcare® app Virtual Visits let you and your covered family members video chat with a doctor 24/7. With Virtual Visits, doctors can diagnose a wide range of non-emergency medical conditions such as bladder/urinary tract infections, bronchitis, coughing, migraine/headache, pinkeye, sinus problems and more.

Disease care

Get access to the nation’s leading health care facilities

If you have a special condition, our Centers of Excellence network provides help finding a doctor and medical center as well as help with understanding your illness

Asthma management

Get ongoing 1-on-1 support from a nurse, so you can breathe easier. When you join, you’ll partner with a nurse, who can help you manage your asthma symptoms, create an action plan and take steps to control health care costs. 

New members can get started by calling the member phone number on their ID card, TTY 711 or visiting to learn more.

Bariatric resource services program

Get education and personal support before and after weight-loss surgery with the Bariatric Resource Services program. Our nurse care managers will be there to help you along the way. Gain access to high-quality specialty care from top providers at leading regional bariatric programs, Lifestyle Change Management, and Personalized Clinical Management.

Members can learn more by calling the member phone number on their ID card, TTY 711 or visiting

Cancer resource services

Get personal support from an experienced cancer nurse who can help you understand your diagnosis and share information to help you make informed decisions about your care.

Members can learn more by calling the member phone number on their ID card, TTY 711 or visiting

Congenital heart disease resource services

Access a team of specialized Congenital Heart Disease nurses that will support you through all stages of treatment and recovery. They will help you make informed treatment decisions and guide you to top-performing Centers of Excellence providers.

Members can get started by calling the member phone number on their ID card, TTY 711 or visiting to learn more.

Chronic obstructive pulmonary disorder management

Get ongoing 1-on-1 support from a nurse, who can help you avoid triggers, manage your condition and understand your doctor's treatment plan. Plus, learn about tracking progress at home using a scale and app or tablet to help you take charge of symptoms.

Members can learn more by calling the member phone number on their ID card, TTY 711 or visiting

Diabetes management

Get ongoing 1-on-1 support from a nurse, who can help you answers to questions about diet and exercise, as well as support for monitoring your blood sugar and understanding medications.

Members can get started by calling the member phone number on their ID card, TTY 711 or visit to learn more.

Support for parents whose infants are admitted to the NICU

Neonatal Resource Services (NRS) provides a dedicated team of experienced neonatologist & neonatal intensive care unit (NICU) nurses who can help ensure the right plan of care for the NICU infant  and help facilitate a safe discharge home.

Members can take part in the NRS program by calling the member phone number on your ID Card.

The plan pays benefits under the Covered Health Care Service Category in your plan documents

Health plan 101

Health care can be a pretty complex thing to understand. With Health Plan 101, we've gathered educational material to help you learn more, get answers to questions and discover all your health plan has to offer.

Health plan 101 video

Our Health plan 101 video explains the basics of how health plans work. Understand the difference between deductible and coinsurance, along with your options for where to go for care. It's health care made simple.

Important materials and resources

Here are some resources designed to help you learn more about the plans and benefits available.

Benefit Interpretation Manual and Medical Management Guidelines

Our Benefit Interpretations Manual and our Medical Management Guidelines and Clinical Practice Guidelines for Members are tools we use to help us administer health benefits under your plan. Please consult your benefit plan document to find out what services are covered under your plan.

These policies and guidelines are not medical advice. You should always consult with your physician or other healthcare provider about your medical care and treatment. More information about these policies and guidelines are available in the links below.


Benefit Interpretation Manuals:

Continuity of Care Information and Forms

Continuity of Care for newly enrolled members is a health plan process that, under certain circumstances, provides members with continued care with a former, non-participating provider. Download the Continuity of Care document(s) below for more information.


California Forms: