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Wellness resources

These member resources and services are designed to help support you on the journey to your best health.

Attention: Surest plans do not include the member benefits described below. See your Surest employer site for your benefits.

Vital Medication Program

With UnitedHealthcare’s Vital Medication Program, certain preferred prescription drugs are available at no additional cost.* This means there may be no out-of-pocket cost, copay or deductible on certain prescription drugs that may be essential to your health. ​These preferred prescription drugs include: 

  • insulin – rapid, short and long-acting
  • epineprine – allergic reactions 
  • glucagon – hypoglycemia (low blood sugar)  
  • naloxone – opioid overuse 
  • albuterol – asthma 

* Available to eligible members. Check your coverage details at myuhc.com/rx 

Medications are categorized by common therapeutic conditions in this reference guide for ease of reference only. These categories do not determine coverage for the medication for your condition. Your benefit plan determines how these medications may be covered for you. Where differences are noted between this website and your benefit plan documents, the benefit plan documents will govern.  

Get care, virtually anywhere

With 24/7 Virtual Visits, you can connect to a Designated Virtual Visit Provider by phone or video* — for $0 cost — using myuhc.com® or the UnitedHealthcare® app. These Virtual Visit providers are part of a select group of network doctors focused on providing quality virtual care when you need it. They can treat a wide range of health conditions, from flu and pinkeye to migraines and more, and can even prescribe medication** as needed. Since 24/7 Virtual Visits can treat many of the same conditions as an ER or urgent care, so it may be a good option to use as an alternative — particularly in times when your primary care provider isn’t available.

* Data rates may apply 

 

**Certain prescriptions may not be available, and other restrictions may apply 

 

24/7 Virtual Visits is a service available with a Designated Virtual Network Provider via video, or audio-only where permitted under state law. Unless otherwise required, benefits are available only when services are delivered through a Designated Virtual Network Provider. 24/7 Virtual Visits are not intended to address emergency or life-threatening medical conditions and should not be used in those circumstances. Services may not be available at all times, or in all locations, or for all members. Check your benefit plan to determine if these services are available. 

 

The UnitedHealthcare® app is available for download for iPhone® or Android®. iPhone is a registered trademark of Apple, Inc. Android is a registered trademark. 

Connect 24/7 with Virtual Visits

With 24/7 Virtual Visits, you can connect to a care provider by phone or video* through myuhc.com® or the UnitedHealthcare® app. Providers can treat a range of non-emergency health conditions — and may even prescribe medication as needed**.

24/7 Virtual Visits are good for common conditions such as:

  • Allergies
  • Bronchitis
  • Eye infections
  • Flu
  • Headaches / migraines
  • Rashes
  • Sore throats
  • Stomachaches

Virtual visits

*Data rates may apply.

**Certain prescriptions may not be available, and other restrictions may apply.

24/7 Virtual Visits phone and video chat with a doctor are not an insurance product, health care provider or a health plan. Unless otherwise required, benefits are available only when services are delivered through a Designated Virtual Network Provider. 24/7 Virtual Visits are not intended to address emergency or life-threatening medical conditions and should not be used in those circumstances. Services may not be available at all times, or in all locations, or for all members. Check your benefit plan to determine if these services are available.

Talk with an Advocate

Connect with an Advocate by phone or on the UnitedHealthcare® app to get the information you need, when you need it. Specially trained Advocates are here to help you: 

  • Understand your benefits 
  • Make more informed health care decisions 
  • Access the care that fits your needs

Available Monday through Friday during business hours, Advocates can help answer questions or find answers for you, which may help save you money and lead to better health outcomes.

Advocate4Me member support


Advocate4Me services should not be used for emergency or urgent care needs. In an emergency, call 911 or go to the nearest emergency room. The information provided through Advocate services is for informational purposes only and provided as part of your health plan. Wellness nurses, coaches and other representatives cannot diagnose problems or recommend treatment and are not a substitute for your doctor’s care. Your health information is kept confidential in accordance with the law. Advocate services are not an insurance program and may be discontinued at any time. 

Support your emotional well-being

Behavioral health is an essential part of your overall well-being. No matter how big or small of an issue — if mental or emotional challenges are affecting you, it matters.

Get connected to self-help digital tools, behavioral health providers (in-person or virtual) and other resources that can help with a variety of concerns such as:

  • Stress relief
  • Depression and anxiety
  • Relationship difficulties
  • Coping with grief and loss
  • Medication management
  • Compulsive habits and eating disorders
  • Alcohol and drug use

The information and therapeutic approaches in this article are provided for informational and/or educational purposes only. They are not meant to be used in place of professional clinical consultations for individual health needs. Certain treatments may not be covered in some benefit plans. Check your health plan regarding your coverage of services.

Behavioral health virtual visits

Reaching out may be hard —especially if you might not want anyone to know you’re hurting. From the privacy of home and the convenience of your mobile device* or computer, you can receive caring support from a licensed therapist.

Designed to help treat conditions like ADD/ADHD, anxiety, mental health disorders, addiction, and depression, virtual therapy offers confidential counseling and includes: 

  • Private video sessions — in your home and at a time that’s convenient for you 
  • Help with coping for adults, children, and teens — your licensed therapist may provide a diagnosis, treatment and medication if needed 
  • Similar standard of care as in-person visits — you can see the same therapist with each appointment and establish an ongoing relationship 

Once your coverage is effective, be sure to register on myuhc.com or call the number on your health plan ID card. 

*Data rates may apply 

Costs and coverage may vary — please check your benefits for details.  

Benefit assist

The Benefit Assist program helps support you when you have both UnitedHealthcare medical coverage and UnitedHealthcare supplemental health coverage. Through integrated benefits, Benefit Assist helps simplify claims process, helping you receive your payment when you need it the most. 

  • A Benefit Assistant proactively looks for eligible medical claims that qualify for a claim payment.  
  • When they find a claim, they will reach out to you personally to help submit the claim quickly and accurately – and some claims may be paid automatically 

Benefit Assist support is available at no additional cost to groups with a health plan and supplemental health plan from UnitedHealthcare. Benefit payments associated with the Supplemental Health Plan Benefit Assist program are subject to eligibility requirements and benefits outlined in your UnitedHealthcare policy. For more details, contact your broker or UnitedHealthcare sales representative.

Get back to doing what you love

Is orthopedic pain stopping you from doing what you love? We’re here to help if you’re looking for information and support to relieve spine or joint pain. Our dedicated orthopedic nurse team can assist you with finding  quality care so that you can get back to your favorite activities. 

Our Orthopedic Health Support program is designed to help you:   

  • Understand treatment options, costs, your benefits, and how you could save money  
  • Manage your pain with help from a registered nurse  
  • Learn more about a certain diagnosis and your options  
  • Access high-quality providers and find resources that you may not be aware of today  
  • Prepare for surgery, should that be needed, and plan for recovery 

The Centers of Excellence (COE) program providers and medical centers are independent contractors who render care and treatment to health plan members. The Orthopedic Health Support program does not provide direct health care services or practice medicine. The Centers of Excellence providers and medical centers are solely responsible for medical judgments and related treatments. The Orthopedic Health Support program is not liable for any act or omission, including negligence, committed by any independent contracted health care professional or medical center. 

Keep up on preventive care

A big part of living a healthier life is detecting health issues early. Preventive care — such as routine wellness exams and certain recommended screenings and immunizations — is covered by most of our plans at no additional cost when you see network providers. A preventive care visit may be a good time to help establish your relationship and create a connection for future medical services.

Preventive care

Certain preventive care items and services, including immunizations, are provided as specified by applicable law, including the Patient Protection and Affordable Care Act (ACA), with no cost-sharing to you. These services may be based on your age and other health factors. Other routine services may be covered under your plan, and some plans may require copayments, coinsurance or deductibles for these benefits. Always review your benefit plan documents to determine your specific coverage details.

Maven

Maven and UnitedHealthcare have partnered to offer comprehensive care for anyone planning, starting, and raising a family. By harnessing the best of technology to deliver a higher quality of care - online and off - Maven offers pregnant plan members: 

  • Dedicated Health Care Advocates to help you navigate maternity care, answer questions about pregnancy, recommend practitioners, and more. 
  • Access to unlimited coaching and education video chats and messaging with top-rated practitioners in over 30 specialties, such as OBGYNs, doulas, lactation consultants, mental health providers, nutritionists, career coaches and more. 
  • Personalized library of information and educational content is available, providing access to resources on every topic, including weekly tips, articles and webinars, plus a supportive community forum.

Learn more by visiting Maven

Healthier habits, healthier lifestyle

Real Appeal® is a proven weight management program designed to help you get healthier and stay healthier. Available to you and eligible family members at no additional cost as part of your benefits, Real Appeal includes:  

  • Guidance from an online coach who leads group sessions and provides support tailored to your unique lifestyle 
  • Set achievable nutrition, exercise and weight management goals that keep you motivated to create lasting change. Track your progress from your daily dashboard, too 
  • After attending your first live group session, you will receive a Success Kit with tools and resources like weight and food scales, a portion plate, and access to online fitness classes.  

Real Appeal

Real Appeal is a voluntary weight management program that is offered to eligible members at no additional cost as part of their benefit plan. The information provided under this program is for general informational purposes only and is not intended to be nor should be construed as medical and/or nutritional advice. Participants should consult an appropriate health care professional to determine what may be right for them. Results, if any, may vary. Any items/tools that are provided may be taxable and participants should consult an appropriate tax professional to determine any tax obligations they may have from receiving items/tools under the program.

Access to personalized second opinions

Making decisions about your health can be stressful, whether you’re trying to choose between treatment options or understand a diagnosis. Our Second Opinion service can help you make informed decisions by providing convenient access to personalized consultations with leading board-certified medical experts by phone or video.

Through 2nd.MD Second Opinion service, you'll have:

  • Unlimited access to expert medical consultations from across the country
  • The ability to request a consultation 24/7
  • A designated care team coordinator guides you through the entire process and follow up with you
  • Local physician referrals
  • Access to an app enabling you to text a specialist Second Opinion through a third-party vendor, 2nd.MD

Second Opinion is made available through a third party vendor, 2nd.MD. The information provided through Second Opinion does not constitute medical advice and does not diagnose, treat, or prescribe treatment of medical conditions. All information provided in connection with Second Opinion is for informational purposes only, and does not create a physician-patient treatment relationship. Information provided through Second Opinion does not substitute medical diagnosis or treatment from your treating physician, and you should discuss the information provided by Second Opinion with your treating physician before making any decisions. The Second Opinion service is available in all states for self-funded UNET customers and is subject to change. Coverage exclusions and limitations may apply.

One Pass Select™

With One Pass Select™, we’re on a mission to make fitness engaging. Find a routine that’s right for you and choose a membership tier that fits your lifestyle.

One Pass Select includes:

  • Access a large gym network, including national fitness centers and boutique studios
  • Use any location in your network tier at no additional cost
  • Change tiers monthly to create a routine that fits your lifestyle
  • Cancel your membership at any time by giving a 30-day notice
  • Add unlimited family members (age 18+) to an existing account. New members can select any membership tier, and you’ll receive a 10% discount on their membership.

One Pass Select is a voluntary program. For fully insured participants (not available in HI, KS, VT and Puerto Rico), it features a subscription based nationwide gym network. For self-funded participants nationally, it features a subscription based nationwide gym network, digital fitness and grocery delivery service. The information provided under this program is for general informational purposes only and is not intended to be nor should be construed as medical advice. Individuals should consult an appropriate health care professional before beginning any exercise program and/or to determine what may be right for them. Purchasing discounted gym and fitness studio memberships, digital fitness or grocery services may have tax implications. Employers and individuals should consult an appropriate tax professional to determine if they have any tax obligations with respect to the purchase of these discounted memberships or services under this program, as applicable.