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Welcome, Ancestry Employees
This website is a simple way to learn about the benefits and services offered through Ancestry and UnitedHealthcare. We hope the information will help you as you think about your health care needs and make your benefit decisions.
Concierge Care Team
Health care can be complicated, so we're reinventing the way our plan participants think about health care customer service. The Concierge Care Team is here to help make it easier on you and your family. Here are a few ways we can help:
- Need a high-quality network provider? We’ll find one and even make your appointment or send you an email with a list of providers in your local area.
- Questions about an unexpected bill or claim? We’ll call your provider and figure it out — and then call you back with answers.
- Dealing with a complex medical issue like autism? We’ll connect you to resources to help support you with the emotional and financial stress of a diagnosis and treatment.
- Can’t find your health plan ID card? We can send you a new one and show you how to access a copy right on your phone using the UnitedHealthcare® app*. The app is available at no additional cost to you from your app store.
- Frontline for Pharmacy navigation. Concierge team has access to OptumRx information and provides a single point of contact for members. The team handles about 80% of pharmacy calls which provides a simpler experience and a greater opportunity for clinical referrals.
* Data rates may apply. The UnitedHealthcare® app is available for download for iPhone® or Android®. iPhone is a registered trademark of Apple, Inc. Android is a registered trademark of Google LLC.
This service should not be used for emergency or urgent care needs. In an emergency, call 911 or go to the nearest emergency room. The information provided through the program is for informational purposes only and provided as part of your health plan. Wellness nurses, coaches and other representatives cannot diagnose problems or recommend treatment and are not a substitute for your doctor’s care. Your health information is kept confidential in accordance with the law. The program is not an insurance program and may be discontinued at any time.
All UnitedHealthcare members can access a cost estimate online or on the mobile app. None of the cost estimates are intended to be a guarantee of your costs or benefits. Your actual costs may vary. When accessing a cost estimate, please refer to the Website or Mobile application terms of use under Find Care & Costs section.
Learn more about the benefits of a plan with UnitedHealthcare
Digital tools
Stay connected at home or on the go with online resources to access and manage your benefits.
Wellness resources
Get access to personal services and clinical support - whether you're simply looking for information or are trying to manage a health condition.
Care management
These member resources and services are designed to help support you on the journey to your best health.
Transferring care
If you are new to UnitedHealthcare, there’s some important information and steps to consider before your plan goes into effect.
To help make your care transfer experience easier, start with this checklist of considerations:
- Fill all open prescriptions with your current provider prior to your plan’s start date
- Initiate a transfer of your prescriptions to a new network pharmacy if necessary
- If switching providers, request a transfer of medical records prior to your start date
- Consider whether you’ll need to continue active treatment for a chronic or acute condition
To learn more about eligible conditions as you transfer care, please visit this page to find the appropriate Transition of Care form.
Get a head start
As soon as you select a UnitedHealthcare health plan, sign up to get good-to-know information about your plan sent right to your inbox – even before your plan begins.
Need help? Have a Question?
1-844-333-8019
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