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Care management

These member resources and services are designed to help support you on the journey to your best health.

Find guidance for fertility treatment

Fertility Solutions connects you with clinically guided support and information that can help educate and offer guidance as you explore options for expanding your family. You can self-schedule a call with a fertility nurse, search for fertility Centers of Excellence (COEs) and learn about fertility support via 24/7 online learning.  

Once your health coverage is effective, get started by calling the phone number on your health plan ID card. 

Fertility Solutions program should not be used for emergency or urgent care needs. In an emergency, call 911 or go to the nearest emergency room. The information provided through this program is for your information only. It is provided as part of your health benefit plan. Program nurses and other representatives cannot diagnose problems or suggest treatment. This program is not a substitute for your doctor’s care. You should consult an appropriate health care professional to determine what may be right for you. Your health information is kept confidential in accordance with the law. 

Cancer resource services

Cancer Resource Services is here to help connect you and your family with dedicated cancer nurses who can offer personalized support during diagnosis through treatment. They will help you understand your diagnosis and share information that may help you make more informed decisions about your care as well as find emotional support for you and your family members. 

Plan members can learn more by calling the member phone number on their ID card. 

Cancer resources

Disease Management programs and services may vary on a location-by-location basis and are subject to change with written notice. UnitedHealthcare does not guarantee availability of programs in all service areas and provider participation may vary. Certain items may be excluded from coverage and other requirements or restrictions may apply. If you select a new provider or are assigned to a provider who does not participate in the Disease Management program, your participation in the program will be terminated. Self-Funded or Self-Insured Plans (ASO) covered persons may have an additional premium cost. Please check with your employer.

Congenital heart disease resource services

Access a team of specialized Congenital Heart Disease nurses that will support you through all stages of treatment and recovery. They will help you make informed treatment decisions and guide you to top-performing Centers of Excellence providers. 

Members can get started by calling the member phone number on their ID card.

Disease Management programs and services may vary on a location-by-location basis and are subject to change with written notice. UnitedHealthcare does not guarantee availability of programs in all service areas and provider participation may vary. Certain items may be excluded from coverage and other requirements or restrictions may apply. If you select a new provider or are assigned to a provider who does not participate in the Disease Management program, your participation in the program will be terminated. Self-Funded or Self-Insured Plans (ASO) covered persons may have an additional premium cost. Please check with your employer. 

Transplant Resource Services

From pre-transplant to post-surgery, the Transplant Resource Services program puts compassionate experts by your side. 

This program can connect you to transplant Centers of Excellence. Our experienced nurses will work with you and your doctors throughout your care. You'll also gain access to: 

  • Travel and lodging assistance for COEs over 50 miles away 
  • Education, support and assistance with treatment plans 

Transplant resources

Disease Management programs and services may vary on a location-by-location basis and are subject to change with written notice. UnitedHealthcare does not guarantee availability of programs in all service areas and provider participation may vary. Certain items may be excluded from coverage and other requirements or restrictions may apply. If you select a new provider or are assigned to a provider who does not participate in the Disease Management program, your participation in the program will be terminated. Self‑Funded or Self‑Insured Plans (ASO) covered persons may have an additional premium cost. Please check with your employer.

Support for parents whose infants are admitted to the NICU

Neonatal Resource Services (NRS) provides a dedicated team of experienced neonatologists, neonatal intensive care unit (NICU) nurse case managers and social workers who can provide support and assistance during your infant’s admission to the NICU. The case manager will also provide discharge planning assistance and ongoing support post-discharge based on your infant’s needs.  

Members can take part in the NRS program by calling the member phone number on their ID Card. 

The plan pays benefits under the Covered Health Care Service Category in your plan documents. 

This service should not be used for emergency or urgent care needs. In an emergency, call 911 or go to the nearest emergency room. The information provided through this service is for your information only. It is provided as part of your health plan. Program nurses and other representatives cannot diagnose problems or suggest treatment. This program is not a substitute for your doctor’s care. Your health information is kept confidential in accordance with the law. This is not an insurance program and may be discontinued at any time. 

The Centers of Excellence (COE) program providers and medical centers are independent contractors who render care and treatment to health plan members. The COE program does not provide direct health care services or practice medicine, and the COE providers and medical centers are solely responsible for medical judgments and related treatments. The COE program is not liable for any act or omission, including negligence, committed by any independent contracted health care professional or medical center.