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Here for health, here to help
When you need help managing your health plan and health care, you have access to online tools and wellness programs to help make it easier and more convenient. And, when you have questions that need answers, you've got a support team you can chat with.
Take a few minutes to look through this page to learn more about the additional benefits and programs being offered.
- More Benefit Information
- Manage your plan
- Manage your care
Additional Resource Information
Digital tools and online resources
UnitedHealthcare’s digital tools and online resources help make managing your health — and health plan — easier and more convenient.
Access your plan details easily
With myuhc.com®, you’ve got your own personalized health hub to help you manage your health plan 24/7. With myuhc.com, you can check in on your plan whenever you want — which helps make it easier to stay on top of your benefit details.
- Search for a network doctor
- Get clear information about your benefits
- Find and estimate the cost of care
- View claims details
- Check your plan balances
myuhc.com
Transition of care
If you are new to UnitedHealthcare coverage and are currently receiving treatment for a specific medical condition by an out-of-network provider, we don’t want to disrupt that care. That’s why we offer Transition of Care, which lets you continue to receive care - for a limited time - as we help you make the change to a network provider.
To see if you qualify and to obtain a Transition of Care form, you can contact your benefit manager or call to speak with a UnitedHealthcare advocate. Be sure to advise them of your state of residence so that you are given the proper form.
Get more from your health plan
These member resources and services are designed to help support you on the journey to your best health.
Healthier living resources
Support your emotional well-being
Behavioral health is an essential part of your overall well-being. No matter how big or small of an issue — if mental or emotional challenges are affecting you, it matters.
Get connected to self-help digital tools, behavioral health providers (in-person or virtual) and other resources that can help with a variety of concerns such as:
- Stress relief
- Depression and anxiety
- Relationship difficulties
- Coping with grief and loss
- Medication management
- Compulsive habits and eating disorders
- Alcohol and drug use
Behavioral health solutions
Keep up on preventive care
A big part of living a healthier life is detecting health issues early. Preventive care — such as routine wellness exams and certain recommended screenings and immunizations — is covered by most of our plans at no additional cost when you see network providers. A preventive care visit may be a good time to help establish your relationship and create a connection for future medical services.
Preventive care
Connect 24/7 with Virtual Visits
With 24/7 Virtual Visits, you can connect to a care provider by phone or video* through myuhc.com® or the UnitedHealthcare® app. Providers can treat a range of non-emergency health conditions — and may even prescribe medication as needed**.
24/7 Virtual Visits are good for common conditions such as:
- Allergies
- Bronchitis
- Eye infections
- Flu
- Headaches / migraines
- Rashes
- Sore throats
- Stomachaches
Virtual visits
Fertility Solutions
The Fertility Solutions program connects you with specially trained nurses and other experts who will help educate you and give guidance on infertility treatment. They can also direct you to infertility experts and treatment through our Centers of Excellence clinics.
If you have personal or work-related issues
Behavioral health care services is provided through United Behavioral Health (UBH). Visit liveandworkwell.com for links to network providers and other resources. The United Behavioral Health (UBH) toll-free number is 888-249-6760.
Pre-certification required: You must pre-certify all inpatient and most outpatient mental health services. Benefits for the following services will not be paid if not pre-certified: Autism treatment, Psychological testing, Biofeedback, Electroshock therapy, and Hypnosis. We strongly encourage you to call UBH at 888-249-6760 before receiving any mental health or substance abuse services to ensure coverage and avoid unnecessary out-of-pocket expenses.
To find out if your behavioral health provider is in the UBH network, visit United Behavioral Health (access code: abbvie) or call 888-249-6760.
Condition Management
If you're dealing with complex health care needs or living with a chronic condition such as asthma, coronary artery disease, congestive heart failure or diabetes, it can be difficult to sort through all the available information to make informed decisions. UnitedHealthcare can provide you with access to specialized nurses who will assess your needs and develop a personalized care plan to support you with symptom management, provide education on risks, and help you foster a healthy lifestyle.
Custom Care Management
If you or a covered spouse/domestic partner have a chronic condition such as asthma, diabetes, congestive heart failure, coronary artery disease, and low back pain there's a lot you can do to take charge of your health. By partnering with a specialty trained registered nurse you can learn about self-care, how to manage your medications and tips for working with your doctor more effectively. Plus, you can be rewarded with gift card incentives for being engaged in your own health management. If you are identified as having a chronic condition an enrollment specialist will reach out to you over the phone. To self-refer or learn more about the program call 888-249-6760.
AbbVie Contacts
Behavioral Health Services
UBH: 888-249-6760 24 hours a day/7 days a week or Web: www.liveandworkwell.com: Password: abbvie
CVS/Caremark Pharmacy
Phone: 1-855-298-2488
Web: www.caremark.com
MetLife Dental
Phone: 1-888-303-7677
Web: www.metlife.com/mybenefits
VSP Vision
(Voluntary program eye exam and materials)
Phone: 1-800-877-7195
Web: http://abbvie.vspforme.com
Health Care, Made Clear and Simple
We offer your health care options in a clear, easy-to-understand way.
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