Here for health, here for help

When you need help managing your health plan and health care, you've got tools and programs that help make it easier and more convenient. When you have questions that need answers, you've got a support team you can chat with. Check out this page to see what your health plan has to offer.

Digital tools and online resources

UnitedHealthcare’s digital tools and online resources help make managing your health — and health plan — easier and more convenient.

Access your plan easily

With myuhc.com you've got your own personalized member website, built to help you manage your health plan 24/7.

Use myuhc.com to find a network doctor, see what's covered, view claim details, check plan balances, learn about preventive care and find and estimate care.

Get on-the-go access

The UnitedHealthcare® app helps you find care options in your network, see claim details and view progress toward your deductible, share your digital health plan ID card, log in with Touch ID® and even talk to a doctor by video 24/7 without leaving the app.

Transition of Care

If you are new to UnitedHealthcare and are currently receiving treatment for a specific medical condition by an out-of-network provider, we don’t want to disrupt that care.

That’s why we offer Transition of Care, which lets you continue to receive care - for a limited time - as we help you make the change to a network provider.

To learn more about Transition of Care, and to learn if you qualify, download this helpful form and application.

Receive benefit and wellness news

Benefit Awareness News® is a quarterly eNewsletter designed to help you take full advantage of your health benefits and make informed health care decisions.

New plan members can register on myuhc.com.

 

Benefit Awareness eNewsletters contain general health information only and are not intended to provide medical advice. Consult an appropriate health care professional for your specific needs.

On-demand help with stress, anxiety and depression

Sanvello™ is an app that uses clinically validated techniques designed to work together to relieve symptoms and help improve your mental well-being — anywhere, anytime. Learn cognitive behavioral therapy (CBT) techniques, access on-demand coping and meditation tools, track your daily moods, and find support in a vibrant peer community.

 

This app is available for download for iPhone® or Android®.  iPhone is a registered trademark of Apple, Inc. Android is a registered trademark of Google LLC.

 

The Sanvello mobile application should not be used for urgent care needs. If you are experiencing a crisis or need emergency care, call 911 or go to the nearest emergency room. The information contained in the Sanvello mobile application is for educational purposes only; it is not intended to diagnose problems or provide treatment and should not be used as a substitute for your provider’s care. Please discuss with your doctor how the information provided may be right for you. Available to all UnitedHealthcare members at no additional cost as part of their benefit plan. Participation in the program is voluntary and subject to the terms of use contained in the application.

Resources for healthier living

Get more from your health plan with these member resources and services designed to help support you on the journey to your best health.

Talk to an advocate

Connect with an advocate over the phone, via myuhc.com® webchat or on the UnitedHealthcare® app — someone who can provide you with information and support to help you understand your benefits and claims, make more informed decisions about your health and access the care that helps fits your needs.

Advocates are available Monday through Friday during business hours.

Connect with an advocate over the phone, via myuhc.com® webchat or on the UnitedHealthcare® app — someone who can provide you with information and support to help you understand your benefits and claims, make more informed decisions about your health and access the care that helps fits your needs.

Advocates are available 24/7.

Behavioral Health Solutions

Access our large network of nearby behavioral health providers with options for either in-person or virtual care. The behavioral health benefit offers support for alcohol and drug use recovery, depression, anxiety and stress, coping with grief and loss, relationship difficulties, compulsive habits and disorders and medication management.

Members can learn more by calling the toll-free member phone number on your ID card or visiting liveandworkwell.com.

Learn more about preventive care

A big part of living a healthier life is detecting health issues early. Following clinically accepted age and gender preventive care guidelines for screenings and immunizations may help you manage your health. The interactive Preventive Care Guidelines tool makes it quicker and easier to get the guidelines that may be right for you and a checklist you can use in talking with your doctor.

Have fun and get healthier

Rally® is a personalized digital experience designed to help you make small changes that may help improve your health. With missions built to help improve your diet, fitness and mood, you’ll earn Rally Coins that you can use for a chance to win rewards.

Plan members can get started by logging in to myuhc.com®.

Lose weight, feel great

Real Appeal® is a weight loss program designed to help you lose weight and keep it off. From personalized 1-on-1 coaching to a Success Kit with simple steps toward transformation to an app with tracking tools and more, Real Appeal gives you up to a full year of support.

Connect with a doctor now

Whether on your computer via myuhc.com® or on your mobile device* via the UnitedHealthcare® app Virtual Visits let you and your covered family members video chat with a doctor 24/7. With Virtual Visits, doctors can diagnose a wide range of non-emergency medical conditions such as bladder/urinary tract infections, bronchitis, coughing, migraine/headache, pinkeye, sinus problems and more.

Disease care

Get access to the nation’s leading health care facilities

If you have a special condition, our Centers of Excellence network provides help finding a doctor and medical center as well as help with understanding your illness

Asthma Management

Get ongoing 1-on-1 support from a nurse, so you can breathe easier. When you join, you’ll partner with a nurse, who can help you manage your asthma symptoms, create an action plan and take steps to control health care costs. 

New members can get started by calling the member phone number on their ID card, TTY 711 or visiting myuhc.phs.com/asthma to learn more.

Bariatric Resource Services Program

Get education and personal support before and after weight-loss surgery with the Bariatric Resource Services program. Our nurse care managers will be there to help you along the way. Gain access to high-quality specialty care from top providers at leading regional bariatric programs, Lifestyle Change Management, and Personalized Clinical Management.

Members can learn more by calling the member phone number on their ID card, TTY 711 or visiting myuhc.phs.com/brs.

Cancer Resource Services

Get personal support from an experienced cancer nurse who can help you understand your diagnosis and share information to help you make informed decisions about your care.

Members can learn more by calling the member phone number on their ID card, TTY 711 or visiting myuhc.phs.com/cancerprograms.

Congenital Heart Disease Resource Services

Access a team of specialized Congenital Heart Disease nurses that will support you through all stages of treatment and recovery. They will help you make informed treatment decisions and guide you to top-performing Centers of Excellence providers.

Members can get started by calling the member phone number on their ID card, TTY 711 or visiting myuhc.phs.com/chdrs to learn more.

Chronic Obstructive Pulmonary Disorder Management

Get ongoing 1-on-1 support from a nurse, who can help you avoid triggers, manage your condition and understand your doctor's treatment plan. Plus, learn about tracking progress at home using a scale and app or tablet to help you take charge of symptoms.

Members can learn more by calling the member phone number on their ID card, TTY 711 or visiting myuhc.phs.com/COPD.


Save money on your health care

2022 Wellness Plan

Save money on your health care 2022 Wellness Plan.

The State of Maryland is continuing their Wellness Plan in 2022. All employees, spouses and non-Medicare retirees are asked to complete all 3 wellness activities for 2022. Any completed activity completed in 2021 will carry over to 2022.

Participating in this plan can help you save money on your health care with $0 copays on PCP office visits and 24/7 Virtual Visits, and only $25 copays for specialist visits.

How to register:

1. Log in or register at myuhc.com

2. Click on the “Health Resources” tab, then click “View Your Program”

3. Register for Rally 4. Go to the “Rewards” section to confirm your PCP

Note: You can find your status in the “I Get” section. Pay $25 for specialist copays Visit your PCP to get any recommended preventive screenings. If you complete at least 1 of the following screenings, you’ll save $5 on specialist copays. Screenings include:

  • A routine checkup, including personal history, blood pressure, body mass index, physical exam and comprehensive metabolic blood panel including LDL/HDL, hemoglobin A1C and CBC
  • Breast cancer
  • Cervical cancer
  • Colorectal cancer
  • Type 2 diabetes
  • Tetanus and diphtheria immunization 

For more information, visit the Employee Health Benefits website at dbm.maryland.gov/benefits and click the “Wellness” tab. Here, you’ll find the Wellness Activities in the 2022 information sheet, along with the list of screenings and the Wellness Program Frequently Asked Questions (FAQs).

Make the call, take the call

The State of Maryland Wellness Program offers free confidential health coaching to help you understand your health status and provide motivating support over the phone for: weight management, managing stress, physical activity, nutrition, quitting tobacco and heart health.

UnitedHealthcare members connect with your health coach at: 1-800-478-1057

Currently a member?

Log in to myuhc.com® to access your personalized health care and benefits information.

 

Vision benefits

Learn about the benefits available by reviewing this comparison document.

Using our vision plan

Your vision plan includes reimbursements for routine vision services and hardware when you use a network provider. You can choose from local and national network providers in Spectera Eyecare Networks.

To find a network provider, search by provider name, specialty or location at myuhcvision.com

No claim forms are needed when you use a network vision provider. However, if you use an out-of-network provider, you will need to complete the Out-of-Network Claim Form.  

Vision benefits that up the frame game

For the price of your copay, you can set your sights on a huge range of frames — including those found in Warby Parker stores.

Frame designs — created in-house and made from top-tier materials.

Eyeglass treatments — come with scratch-resistant, smudge-resistant and anti-reflective treatments at no additional cost.

Helping others — For every pair purchased, a pair is given to someone in need.

Maternity Vision Benefits

Our vision plan now includes benefits designed to help ensure optimal eye health for women who are pregnant or breastfeeding.

The new maternity vision benefits includes coverage for a second eye exam during the plan year. You can also get a new pair of glasses - frames and lenses - if your vision prescription changes .5 diopter or greater in a plan year.  

This benefit is available at no additional premium cost. Standard copays apply.

Children's Eye Care Program

With this eye care program, children up to age 13 can receive a second eye exam each plan year. The program also offers coverage for a new pair of glasses (frames and lenses) if your child's vision prescription changes .5 diopter or greater in a plan year.

This coverage is available at no additional premium cost and standard copays apply.