Here for health, here for help

When you need help managing your health plan and health care, you've got tools and programs that help make it easier and more convenient. When you have questions that need answers, you've got a support team you can chat with. Check out this page to see what your health plan has to offer.

Digital tools and online resources

UnitedHealthcare’s digital tools and online resources help make managing your health — and health plan — easier and more convenient.

Access your plan easily

With®, you’ve got your own personalized health hub to help you manage your health plan 24/7.  With, you can check in on your plan whenever you want — which helps make it easier to stay on top of your benefit details.​

  • Search for a network doctor​ 
  • Get clear information about your benefits 
  • Find and estimate the cost of care​ 
  • View claims details​ 
  • Check your plan balances

Get on-the-go access

Downloading the UnitedHealthcare app® gives you access to your health info, wherever you go. With your health plan right at your fingertips, you can manage your benefits, anytime, anywhere.

  • Find nearby care options in your network 
  • See your claim details and view progress toward your deductible 
  • View and share your digital health plan ID card 
  • Video chat with a doctor 24/7 – without leaving the app

UnitedHealthcare app

Transition of Care

If you are new to UnitedHealthcare coverage and are currently receiving treatment for a specific medical condition by an out-of-network provider, we don’t want to disrupt that care. That’s why we offer Transition of Care, which lets you continue to receive care - for a limited time - as we help you make the change to a network provider. 

To see if you qualify and to obtain a Transition of Care form, you can contact your benefit manager or call to speak with a UnitedHealthcare advocate. Be sure to advise them of your state of residence so that you are given the proper form. 

Receive benefit and wellness news

Benefit Awareness News® is a quarterly eNewsletter designed to help you take full advantage of your health benefits and make informed health care decisions.

New plan members can register on


Benefit Awareness eNewsletters contain general health information only and are not intended to provide medical advice. Consult an appropriate health care professional for your specific needs.

On-demand help with stress, anxiety and depression

Sanvello™ is an app that uses clinically validated techniques designed to work together to relieve symptoms and help improve your mental well-being — anywhere, anytime. Learn cognitive behavioral therapy (CBT) techniques, access on-demand coping and meditation tools, track your daily moods, and find support in a vibrant peer community.


This app is available for download for iPhone® or Android®.  iPhone is a registered trademark of Apple, Inc. Android is a registered trademark of Google LLC.


The Sanvello mobile application should not be used for urgent care needs. If you are experiencing a crisis or need emergency care, call 911 or go to the nearest emergency room. The information contained in the Sanvello mobile application is for educational purposes only; it is not intended to diagnose problems or provide treatment and should not be used as a substitute for your provider’s care. Please discuss with your doctor how the information provided may be right for you. Available to all UnitedHealthcare members at no additional cost as part of their benefit plan. Participation in the program is voluntary and subject to the terms of use contained in the application.

Get more from your health plan

These member resources and services are designed to help support you on the journey to your best health.

Healthier living resources

Talk to an advocate

Connect with an Advocate by phone or on the UnitedHealthcare® app to get the information you need, when you need it. Specially trained Advocates are here to help you: 

  • Understand your benefits 
  • Make more informed health care decisions 
  • Access the care that fits your needs

Available Monday through Friday during business hours, Advocates can help answer questions or find answers for you, which may help save you money and lead to better health outcomes.

Advocate4Me member support

Connect with an advocate over the phone, via® webchat or on the UnitedHealthcare® app — someone who can provide you with information and support to help you understand your benefits and claims, make more informed decisions about your health and access the care that helps fits your needs.

Advocates are available 24/7.

Support your emotional well-being

Behavioral health is an essential part of your overall well-being. No matter how big or small of an issue — if mental or emotional challenges are affecting you, it matters.

Get connected to self-help digital tools, behavioral health providers (in-person or virtual) and other resources that can help with a variety of concerns such as:

  • Stress relief
  • Depression and anxiety
  • Relationship difficulties
  • Coping with grief and loss
  • Medication management
  • Compulsive habits and eating disorders
  • Alcohol and drug use

Behavioral health solutions

It helps to have someone to talk to

Our Employee Assistance Program (EAP) offers access to personalized support, resources and no-cost referrals. It’s confidential one-on-one help from a master's-level specialist.

EAP helps you and your family with a range of issues, including: 

  • Address depression, stress, anxiety or substance use issues 
  • Improve relationships at home or work 
  • Work through emotional issues or grief 
  • Get legal or financial assistance 
  • Find support for child and elder care services 

EAP coordinators are available 24/7 for confidential conversations and referrals. 

Employee assistance program

Behavioral Health Solutions

Learn more about preventive care

A big part of living a healthier life is detecting health issues early. Preventive care — such as routine wellness exams and certain recommended screenings and immunizations — is covered by most of our plans at no additional cost when you see network providers. A preventive care visit may be a good time to help establish your relationship and create a connection for future medical services.

Preventive care

Have fun and get healthier

Have fun and get healthier with Rally®, a digital experience that’s designed to help you achieve your health goals — from being more active to eating better — and reward you along the way.  When you join Rally, you’ll: 

  • Take a health survey and use your results to set goals 
  • Get personalized recommendations to build healthier habits 
  • Earn Rally Coins that you can use for a chance to win rewards 

With Rally, healthier living has its rewards. Get started as soon as your coverage begins by logging into


Lose weight, feel great

Real Appeal® is a proven weight management program designed to help you get healthier and stay healthier. Available to you and eligible family members at no additional cost as part of your benefits, Real Appeal includes:  

  • Guidance from an online coach who leads group sessions and provides support tailored to your unique lifestyle 
  • Set achievable nutrition, exercise and weight management goals that keep you motivated to create lasting change. Track your progress from your daily dashboard, too 
  • After attending your first live group session, you will receive a Success Kit with tools and resources like weight and food scales, a portion plate, and access to online fitness classes.  

Real Appeal

Rewards for healthier actions

SimplyEngaged® Plus is a fun and simple digital experience that connects you to personalized health recommendations, content and resources. When you complete certain health and wellness actions, you’ll earn rewards up to the maximum for that reward. Covered employees and covered spouses can earn rewards separately. Children may not participate.

Available tools and programs include:

  • Health Survey
  • Biometric Screening
  • Wellness Coaching
  • Fitness Program
  • Rally Missions
  • Gym Check-in
  • Cost Estimate


Connect 24/7 with Virtual Visits

With 24/7 Virtual Visits, you can connect to a care provider by phone or video* through® or the UnitedHealthcare® app. Providers can treat a range of non-emergency health conditions — and may even prescribe medication as needed**.

24/7 Virtual Visits are good for common conditions such as:

  • Allergies
  • Bronchitis
  • Eye infections
  • Flu
  • Headaches / migraines
  • Rashes
  • Sore throats
  • Stomachaches

Virtual visits

Connect with a doctor now

Disease care resources

Get access to the nation’s leading health care facilities

If you have a special condition, our Centers of Excellence (COE) network provides help finding a doctor and medical center as well as help with understanding your illness. COEs are intended to complement local hospital and physician care and offer benefits that may include: 

  • Higher rates of accurate diagnoses and appropriate therapy 
  • Fewer complications 
  • Planned and coordinated care provided by a team of experts 
  • Higher survival rates, shorter stays and decreased costs 
  • Expanded treatment options 

Plan members can see covered services by visiting or calling the member phone number on their health ID card. 

Centers of Excellence

Asthma Management

Get ongoing 1-on-1 support from a nurse, so you can breathe easier. When you join, you’ll partner with a nurse, who can help you manage your asthma symptoms, create an action plan and take steps to control health care costs.  

Plan members can get started by calling the member phone number on their ID card.

Bariatric Resource Services Program

Get education and personal support before and after weight-loss surgery with the Bariatric Resource Services Program. Our nurse care managers will be there to help you along the way. 

Cancer Resource Services

Cancer Resource Services is here to help connect you and your family with dedicated cancer nurses who can offer personalized support during diagnosis through treatment. They will help you understand your diagnosis and share information that may help you make more informed decisions about your care as well as find emotional support for you and your family members. 

Plan members can learn more by calling the member phone number on their ID card. 

Cancer resources

Congenital Heart Disease Resource Services

Access a team of specialized Congenital Heart Disease nurses that will support you through all stages of treatment and recovery. They will help you make informed treatment decisions and guide you to top-performing Centers of Excellence providers. 

Members can get started by calling the member phone number on their ID card.

Chronic Obstructive Pulmonary Disorder Management

Get ongoing 1-on-1 support from a nurse, who can help you avoid triggers, manage your condition and understand your doctor's treatment plan. Plus, learn about tracking progress at home using a scale and app or tablet to help you take charge of symptoms. 

Members can learn more by calling the member phone number on their ID card. 

Save on specialist copays

2023 Wellness Plan

The State of Maryland is continuing their Wellness Plan in 2023. All employees, spouses and non-Medicare retirees are asked to complete all 4 wellness activities for 2023. Please note that 2023 is a reset year, so activities completed in 2022 will not carry over. Participating in this plan can help you save money on your health care with $0 copays on PCP and behavioral health office visits and 24/7 Virtual Visits, plus a reduction in specialist visit copays.

Save on specialist copays
Visit your PCP to get any recommended preventive screenings. If you complete at least 1 of the following screenings, you’ll save $5 on specialist copays.

Screenings include:

  • A routine checkup, including personal history, blood pressure, body mass index, physical exam and comprehensive metabolic blood panel including LDL/HDL, hemoglobin A1C and CBC
  • Breast cancer
  • Cervical cancer
  • Colorectal cancer
  • Type 2 diabetes
  • Tetanus and diphtheria immunization

How to register:

1. Log in or register at

2. Click on the “Health Resources” tab, then click “View Your Program”

3. Register for Rally

4. Go to the “Rewards” section to confirm your PCP

Note: You can find your status in the “I Get” section. 

For more information, visit the Employee Health Benefits website at and click the “Wellness” tab. Here, you’ll find the Wellness Activities in the 2023 information sheet, along with the list of screenings and the Wellness Program Frequently Asked Questions (FAQs).


Make the call, take the call

The State of Maryland Wellness Program offers free confidential health coaching to help you understand your health status and provide motivating support over the phone for: weight management, managing stress, physical activity, nutrition, quitting tobacco and heart health.

UnitedHealthcare members connect with your health coach at: 1-800-478-1057

Currently a member?

Log in to® to access your personalized health care and benefits information.


Vision benefits

Learn about the benefits available by reviewing this comparison document.

Using our vision plan

Your vision plan includes reimbursements for routine vision services and hardware when you use a network provider. You can choose from local and national network providers in Spectera Eyecare Networks.

To find a network provider, search by provider name, specialty or location at

No claim forms are needed when you use a network vision provider. However, if you use an out-of-network provider, you will need to complete the Out-of-Network Claim Form.  

Vision benefits that up the frame game

For the price of your copay, you can set your sights on a huge range of frames — including those found in Warby Parker stores.

Frame designs — created in-house and made from top-tier materials.

Eyeglass treatments — come with scratch-resistant, smudge-resistant and anti-reflective treatments at no additional cost.

Helping others — For every pair purchased, a pair is given to someone in need.

Maternity Vision Benefits

Our vision plan now includes benefits designed to help ensure optimal eye health for women who are pregnant or breastfeeding.

The new maternity vision benefits includes coverage for a second eye exam during the plan year. You can also get a new pair of glasses - frames and lenses - if your vision prescription changes .5 diopter or greater in a plan year.  

This benefit is available at no additional premium cost. Standard copays apply.

Children's Eye Care Program

With this eye care program, children up to age 13 can receive a second eye exam each plan year. The program also offers coverage for a new pair of glasses (frames and lenses) if your child's vision prescription changes .5 diopter or greater in a plan year.

This coverage is available at no additional premium cost and standard copays apply.