COVID-19: Information from UnitedHealthcare

Update: There are COVID-19 vaccines authorized by the FDA. FDA-authorized COVID-19 vaccines are covered at $0 cost-share to SHBP members. The Centers for Disease Control and Prevention are advising who can get the vaccines and when.

As the situation with COVID-19 changes, we’ll continue to keep you updated on how to access the care, resources and support you need during this time. Learn more about COVID-19 vaccines here.

We're here to provide support and resources

  • COVID-19 testing and testing-related visits are $0 cost-share for SHBP members.
  • UnitedHealthcare is temporarily waiving member cost share for in network virtual visits and telehealth visits.
    • The HMO plan waives member cost share for telemedicine and virtual visits through the national public health emergency.
    • The HDHP applies member cost share for telemedicine and virtual visits.  For COVID-19 related visits, the cost-share is waived through the national public health emergency. The member is responsible for paying the copay upfront and will be reimbursed for the copay for COVID-19 diagnosis claims once the claim has been reprocessed.
  • For additional details, sign in to your myuhc.com account or download the UnitedHealthcare® app.

Fraud and abuse: Please notify the Plan of any fraudulent activity regarding Plan members, providers, payment of benefits, etc. Call 1-888-364-6352.