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Here for health, here for help
Whether you feel healthy, are looking for some health information, or are trying to manage a health condition, you will have access to personal services and clinical support that may meet your unique health care needs. Here are just a few of the programs available to UnitedHealthcare members.
Please call us at 1-888-364-6352 to speak with a dedicated customer care advocate.
- Manage your plan
- Manage your care
- Well-being incentive credits
- Important documents
Digital tools and online resources
UnitedHealthcare’s digital tools and online resources help make managing your health — and health plan — easier and more convenient.
Access your plan easily
With myuhc.com®, you’ve got your own personalized health hub built to help you manage your health plan 24/7.
- Search for a doctor
- Find and price the network care you need
- View claims details
- Manage your financial accounts
- And so much more
All UnitedHealthcare members can access a cost estimate online or on the mobile app. None of the cost estimates are intended to be a guarantee of your costs or benefits. Your actual costs may vary. When accessing a cost estimate, please refer to the Website or Mobile application terms of use under Find Care & Costs section.
Get on-the-go access
With the UnitedHealthcare® app, you can:
- Help find care options in your network
- See claim details and view progress toward your deductible
- Share your digital health plan ID card
- Log in with Touch ID® and
- Even talk to a doctor by video 24/7 without leaving the app.
The UnitedHealthcare® app is available for download for iPhone® or Android®. iPhone is a registered trademark of Apple, Inc. Android is a registered trademark of Google LLC.
Resources for healthier living
UnitedHealthcare members who are managing personal, emotional and health conditions will find a variety of resources and/or people to talk with for help in managing their health.
Want to learn more? Call 1-888-364-6352 to speak with a dedicated customer care advocate.
Connect with a doctor now
Whether on your computer via myuhc.com® or on your mobile device* via the UnitedHealthcare® app, 24/7 Virtual Visits lets you and your covered family members video chat with a doctor 24/7. With 24/7 Virtual Visits, doctors can diagnose a wide range of non-emergency medical conditions such as bladder/urinary tract infections, bronchitis, coughing, migraine/headache, pinkeye, sinus problems and more.
Find out more. Speak with a dedicated customer care advocate at 1-888-364-6352.
24/7 support
Once you are a member and need support after hours or during the weekend, you can call the same number to speak with a nurse. Registered nurses are available 24/7 to help you make more informed health care decisions.
Speak with a dedicated customer care advocate by calling 1-888-364-6352.
Need help or support?
We know that managing your health plan benefits isn’t always easy. That’s why we’re here to help make things simpler. You can call or email to connect with a dedicated SHBP customer care professional who will help with your health care needs. No question is too small, no issue too complex. From processing your claims and helping you find a doctor, to directing you to resources that can help you manage your health, we’re here with answers and compassion.
Speak with a dedicated customer care advocate by calling 1-888-364-6352.
Learn more about preventive care
A big part of living a healthier life is detecting health issues early. Following clinically accepted preventive care guidelines for screenings and immunizations may help you manage your health. The interactive Preventive Care Guidelines tool makes it quicker and easier to get the guidelines that may be right for you and a checklist you can use in talking with your doctor.
Find out more. Speak with a dedicated customer care advocate at 1-888-364-6352.
Get support throughout your pregnancy
Whether it’s your first child or your third, you need quality care during pregnancy. The Maternity Support Program offers personalized guidance with one-on-one access to an experienced maternity nurse in addition to a library of digital tools to carry you from the first to the fourth trimester.
Learn more by visiting myuhc.com or speaking with a dedicated customer care advocate at 1-888-364-6352.
Care Management
Whether you feel healthy, are looking for some health information, or are trying to manage a health condition, you will have access to personal services and clinical support that may meet your unique health care needs. Here are just a few of the programs available to UnitedHealthcare members.
Please call us at 1-888-364-6352 to speak with a dedicated customer care advocate.
Copay/Coinsurance waiver
If you are participating in and meeting the requirements of a disease management program for diabetes, asthma, or CAD, you may not have to pay any copay or coinsurance payments for certain medications used to treat that condition. Click on your plan below to learn more.
Get help managing Diabetes
The Diabetes Disease Management Program connects you with experts who can provide information to help you manage your diabetes, manage your medications, and improve your diet and exercise.
The program provides members with personalized, 1-on-1 support designed to address their needs throughout the care journey. Our case managers engage with SHBP members a minimum of every 30 days and every 90 days if their Diabetes is well controlled. Additionally, provider outreach is made to obtain clinical updates including notes, labs and other clinical indicators.
Our enhanced digital capabilities provide the right balance of education, tools and motivation as well as increased communication to help us more closely manage care for SHBP members. SHBP members can exchange messages with their nurse, access curated educational content and their nurse can also communicate on changes in health data (provided by employee) like blood pressure, weight and glucose.
Speak with a dedicated customer service advocate by calling 1-888-364-6352.
Get help to breathe easier
The Asthma Disease Management program helps reduce unnecessary hospitalizations and health care costs, missed days of work or school and improve the member’s quality of life. The program provides information and resources to help participants:
- Avoid triggers and recognize warning signs of an attack
- Reduce or eliminate risk factors
- Follow their medication regimen and treatment plan
- Effectively manage their condition and co-morbidities, including depression
Speak with a dedicated customer service advocate by calling 1-888-364-6352.
If you have Chronic Obstructive Pulmonary Disorder
The Chronic Obstructive Pulmonary Disease Program will help you manage your condition with:
- A personal early detection plan to recognize respiratory symptoms
- Programs that may help you to reduce risks like smoking and second-hand smoke exposure
- Reports that are sent to your doctor if serious issues are detected
- Support to help you manage high blood pressure, diabetes, Coronary Artery Disease and other conditions that can affect your COPD
Speak with a dedicated customer service advocate by calling 1-888-364-6352.
Get help if you have Congenital Heart Disease
Access a team of specialized Congenital Heart Disease nurses that will support you through all stages of treatment and recovery. They will help you make informed treatment decisions and guide you to top-performing Centers of Excellence providers.
Speak with a dedicated customer service advocate by calling 1-888-364-6352.
Get help if you have kidney disease
If you’ve been diagnosed with kidney disease, the Comprehensive Kidney Solution program will provide resources to help you manage it. Our experienced nurses will help you learn how to manage the disease. They will also work with your doctor, dialysis centers, and others on your care.
Speak with a dedicated customer service advocate by calling 1-888-364-6352.
Do you need a transplant?
If you need a transplant, the Transplant Resource Services program can connect you to transplant Centers of Excellence. Our experienced nurses will work with you and your doctors throughout your care.
Speak with a dedicated customer care advocate by calling 1-888-364-6352.
Bariatric Resource Services
If you are considering surgical treatment for obesity, you need to make some difficult and important decisions. Among the most important decisions are which treatment to get and where to get it. An experienced bariatric nurse will work with you to help you make informed decisions and find a Bariatric Center of Excellence for weight-loss surgery with better outcomes and fewer complications.
Speak with a dedicated customer care advocate by calling 1-888-364-6352.
Behavioral Health Solutions
Sometimes the challenges you face can feel like too much to handle. Your benefits include behavioral health support provided by United Behavioral Health. From everyday challenges to more serious issues, you can receive confidential help for:
- Alcohol and drug use recovery
- Depression, anxiety and stress
- Coping with grief and loss
- Relationship difficulties
- Compulsive habits and disorders and medication management
- Family Support Program provides a comprehensive solution to help families and caregivers navigate highly complex behavioral conditions for children ages 0-18.
You'll have access to our large network of behavioral health providers with options for either in-person or virtual care.
Find out more. Speak with a dedicated customer care advocate at 1-888-364-6352.
Behavioral Health Virtual Visits
Connect with a provider from your mobile device, tablet or computer from the comfort of home. Costs and coverage may vary—please check your benefits for details. Behavioral health virtual visits provide quick and easy access to behavioral health professionals from your mobile device*, tablet or computer.
Use a behavioral health virtual visit for needs such as depression, anxiety, ADD/ADHD, addiction and mental health disorders and counseling.
Speak with a dedicated customer care advocate by calling 1-888-364-6352.
Help is available for members with autism
Special support is also available if you or a covered dependent is diagnosed with autism. The Enhanced Autism Program is a unique program that includes Applied Behavior Analysis (ABA) therapy and provides a specialized autism care management team to personally help you and your family.
Speak with a dedicated customer service advocate by calling 1-888-364-6352.
Talkspace
Communicate with a licensed therapist via text or live video using your phone or desktop computer. No office visit is required, and you can start therapy within hours of choosing a therapist. It’s confidential and convenient. Your behavioral health benefit applies as an office visit for each week of unlimited texting via Talkspace. Register at Connect - Talkspace.
Self Care by AbleTo
Get access to self-care techniques, coping tools, meditations and more — anytime, anywhere. With Self Care, you’ll get new, personalized content each week that’s designed to help you boost your mood and shift your perspectives. Tap into clinician-created tools — all here to help support your self-guided journey to better mental health. Get to know AbleTo at Begin | AbleTo - Virtual Behavioral Health Care.
Certain preventive care items and services, including immunizations, are provided as specified by applicable law, including the Patient Protection and Affordable Care Act (ACA), with no cost-sharing to you. These services may be based on your age and other health factors. Other routine services may be covered under your plan, and some plans may require copayments, coinsurance or deductibles for these benefits. Always review your benefit plan documents to determine your specific coverage details.
24/7 Virtual Visits is a service available with a Designated Virtual Network Provider via video, or audio-only where permitted under state law. Unless otherwise required, benefits are available only when services are delivered through a Designated Virtual Network Provider. 24/7 Virtual Visits are not intended to address emergency or life-threatening medical conditions and should not be used in those circumstances. Services may not be available at all times, or in all locations, or for all members. Check your benefit plan to determine if these services are available.
The information provided under Maternity Support is for general informational purposes only and is not intended to be nor should be construed as medical and/or nutritional advice. Participants should consult an appropriate health care professional to determine what may be right for them. Employers are responsible for ensuring that any wellness programs they offer to their employees comply with applicable state and/or federal law, including, but not limited to, GINA, ADA and HIPAA wellness regulations, which in many circumstances contain maximum incentive threshold limits for all wellness programs combined that are generally limited to 30 percent of the cost of self-only coverage of the lowest-cost plan, as well as obligations for employers to provide certain notices to their employees. Employers should discuss these issues with their own legal counsel.
The Centers of Excellence (COE) program providers and medical centers are independent contractors who render care and treatment to health plan members. The COE program does not provide direct health care services or practice medicine, and the COE providers and medical centers are solely responsible for medical judgments and related treatments. The COE program is not liable for any act or omission, including negligence, committed by any independent contracted health care professional or medical center.
Disease Management programs and services may vary on a location-by-location basis and are subject to change with written notice. UnitedHealthcare does not guarantee availability of programs in all service areas and provider participation may vary. Certain items may be excluded from coverage and other requirements or restrictions may apply. If you select a new provider or are assigned to a provider who does not participate in the Disease Management program, your participation in the program will be terminated. Self‑Funded or Self‑Insured Plans (ASO) covered persons may have an additional premium cost. Please check with your employer.
Save on health expenses
Well-being incentive credits and the UnitedHealthcare reward
Earn a $250 Reward Card up to $500 per household from UnitedHealthcare
You and your covered spouse can each earn up to 480 credits in your health incentive account (HIA), plus each earn a $250 Reward Card through UnitedHealthcare. Here’s how:
- When you choose a UnitedHealthcare HMO or HDHP, you and your covered spouse are each eligible to earn up to 480 points to use toward eligible medical and pharmacy expenses by completing the activities under Be Well SHBP*
- Because achieving your best health is an important personal goal, UnitedHealthcare will also reward you with a $250 Reward Card when you complete your Be Well SHBP®* activities.
- To qualify for points with the Be Well SHBP* well-being program and the UnitedHealthcare Reward Card, you must complete the activities listed below and redeem your 480 well-being points through the Sharecare Redemption Center between January 1, 2024 and December 2, 2024.
Earn Well-Being Points with Be Well SHBP*
Your points will be earned as activities are completed. To begin earning your points, complete the following activities between January 1, 2024 and December 2, 2024.
1) Assess Your Health: Complete the RealAge Test: A confidential, online questionnaire that will take about 10 minutes to complete.
- Upon completion, 120 points will be earned
2) Know Your Numbers: You have three options to complete your Biometric Screening: through your physician or at an SHBP-sponsored screening event or at a Quest Diagnostics Patient Service Center (PSC).
-Upon completion, 120 points will be earned
3) Take Action: Complete the Well-being Coaching, Monthly Engagement Activities, Preventive Screening Exams, or a Combination of all Three (Points to be earned after the RealAge Test is completed).
• Well-being Coaching: Actively engage in well-being coaching. Earn 40 points for one completed coaching call per calendar month. You can earn 40 points up to 6 times, for a maximum of 240 points.
• Monthly Engagement Activities: Actively track and make progress. Earn 40 points up to 6 times, for a maximum of 240 points by completing the required activities within the monthly engagement timeframe.
• Preventive Screening Exams: Earn 60 points for each completed screening exam, up to two times.
NOTE: Points cannot be awarded until completion of the RealAge Test. Biometrics, Well-being Coaching, Monthly Engagement Activities, and Preventive Screening Exams can only be applied to points upon RealAge Test completion.
How it works
Complete activities 1 and 2 to earn 240 points from Sharecare.
Complete activity 3 to earn up to 240 points from Sharecare.
When do I receive my well-being credits and the UnitedHealthcare $250 Reward Card?
Choose from two options for redeeming well-being points.
- 480 well-being credits applied toward eligible medical and pharmacy expenses in your UnitedHealthcare Health Incentive Account (HIA). Please note that points can be redeemed in increments of 120.
- A *$150 Visa® Prepaid Card (administered by Sharecare). All 480 points are needed for redemption.
Regardless of how you redeem your 480 points through Sharecare, UnitedHealthcare will reward you and/or covered spouse by mailing you a $250 Reward Card up to $500 per household. The Reward Card will be physically mailed within 8 weeks of redemption.
Using the Health Incentive Account (HIA) with the Choice HMO Plan
If you sign up for the Choice HMO Plan and redeem your well-being incentive credits through the Sharecare Redemption center toward the UnitedHealthcare HIA, your credits will be automatically used to offset co-payments, deductible and out of pocket expenses for eligible medical and pharmacy claims submitted electronically through your healthcare provided. Credits will be available in your HIA 30 days after redemption.
When you or your covered spouse redeem 480 well-being credits, you will receive a $250 Reward Card from UnitedHealthcare up to $500 per household. The Reward Card can be used to help offset medical, pharmacy or other daily expenses.
Using the Health Incentive Account (HIA) with the HDHP with a Health Savings Account (HSA)
If you sign up for the HDHP and redeem your well-being incentive credits through the Sharecare Redemption center toward the UnitedHealthcare HIA, your credits will be automatically used to offset co-insurance, deductible and out of pocket expenses for eligible medical and pharmacy claims submitted electronically through your healthcare provided. Credits will be available in your HIA 30 days after redemption.
When you or your covered spouse redeem 480 well-being credits, you will receive a $250 Reward Card from UnitedHealthcare up to $500 per household. The Reward Card can be used to help offset medical, pharmacy or other daily expenses.
IMPORTANT: Before the money in the HIA can be used, you will need to pay for covered services until the following amounts have been paid toward your deductible.
- You - $1,600
- You + Child(ren) - $3,200
- You + Spouse - $3,200
- You + Family - $3,200
After you pay the above amount, UnitedHealthcare will automatically reimburse for eligible medical and pharmacy expenses from your HIA.
Additionally, you can continue to save money in an HSA for services that the HIA may not be reimburse. Remember, your HSA can be used to save for expenses you’ll have in the future.
Answers to commonly asked questions (PDF).
Rollover your well-being incentive credits to a UnitedHealthcare plan.
Regardless of which plan option you choose, your unused well-being credits will follow you. Whatever you earn by participating in the Be Well SHBP* well-being program administered by Sharecare you get to keep. Rollover credits cannot be redeemed for a $150 Visa® Prepaid Card or the UnitedHealthcare $250 Reward Card.
*Be Well SHBP, the SHBP well-being program, is administered by Sharecare.
All trademarks are the property of their respective owners.
Health care can be a pretty complex thing to understand. On this page we've placed educational materials and resources to help you learn more, get answers to questions and discover all your health plan has to offer.
Payroll Manager Resource Center
How a health plan works
Health plans can be complicated, so knowing how they work can help you get the most out of your benefits.
Open Enrollment Materials and Resources
- Why UnitedHealthcare video
- 2024 Open Enrollment Brochure
- 2024 UnitedHealthcare Benefit Grid Comparison
- Learn about our customer care model
SHBP Enrollment Portal and Decision Support Tools
- SHBP Enrollment Portal (includes Decision Support Tools)
- 2024 SHBP Active Member Decision Guide
- 2024 SHBP HMO Summary Plan Description
- 2024 SHBP HDHP Summary Plan Description
Transition of Care/ Continuity of Coverage
Optum Bank® Health Savings Account (HSA) Information
Copay/Coinsurance Waiver Information
Manage Your Health Care Coverage
International / Foreign Claim Form
Fraud and abuse: Please notify the Plan of any fraudulent activity regarding Plan members, providers, payment of benefits, etc. Call 1-888-364-6352.
Administrative services provided by United HealthCare Services, Inc. or their affiliates.
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