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Here for health, here to help

When you need help managing your health plan and health care, you have access to online tools and wellness programs to help make it easier and more convenient. And, when you have questions that need answers, you've got a support team you can chat with.

Take a few minutes to look through this page to learn more about the additional benefits and programs being offered.

Digital tools and online resources

UnitedHealthcare’s digital tools and online resources help make managing your health — and health plan — easier and more convenient.

Access your plan details easily

With myuhc.com®, you’ve got your own personalized health hub to help you manage your health plan 24/7.  With myuhc.com, you can check in on your plan whenever you want — which helps make it easier to stay on top of your benefit details.​

  • Search for a network doctor​ 
  • Get clear information about your benefits 
  • Find and estimate the cost of care​ 
  • View claims details​ 
  • Check your plan balances

myuhc.com

All UnitedHealthcare members can access a cost estimate online or on the mobile app. None of the cost estimates are intended to be a guarantee of your costs or benefits. Your actual costs may vary. When accessing a cost estimate, please refer to the Website or Mobile application terms of use under Find Care & Costs section.

Get on-the-go access

Downloading the UnitedHealthcare app® gives you access to your health info, wherever you go. With your health plan right at your fingertips, you can manage your benefits, anytime, anywhere.

  • Find nearby care options in your network 
  • See your claim details and view progress toward your deductible 
  • View and share your digital health plan ID card 
  • Video chat with a doctor 24/7 – without leaving the app

UnitedHealthcare app

Data rates may apply

The UnitedHealthcare® app is available for download for iPhone® or Android®. iPhone is a registered trademark of Apple, Inc. Android is a registered trademark of Google LLC.   

All UnitedHealthcare members can access a cost estimate online or on the mobile app. None of the cost estimates are intended to be a guarantee of your costs or benefits. Your actual costs may vary. When accessing a cost estimate, please refer to the Website or Mobile application terms of use under Find Care & Costs section.​

Get more from your health plan

These member resources and services are designed to help support you on the journey to your best health.

Healthier living resources

Talk with an Advocate

Connect with an Advocate by phone or on the UnitedHealthcare® app to get the information you need, when you need it. Specially trained Advocates are here to help you: 

  • Understand your benefits 
  • Make more informed health care decisions 
  • Access the care that fits your needs

Available Monday through Friday during business hours, Advocates can help answer questions or find answers for you, which may help save you money and lead to better health outcomes.

Advocate4Me member support

Advocate4Me services should not be used for emergency or urgent care needs. In an emergency, call 911 or go to the nearest emergency room. The information provided through Advocate services is for informational purposes only and provided as part of your health plan. Wellness nurses, coaches and other representatives cannot diagnose problems or recommend treatment and are not a substitute for your doctor’s care. Your health information is kept confidential in accordance with the law. Advocate services are not an insurance program and may be discontinued at any time.

Support your emotional well-being

Behavioral health is an essential part of your overall well-being. No matter how big or small of an issue — if mental or emotional challenges are affecting you, it matters.

Get connected to self-help digital tools, behavioral health providers (in-person or virtual) and other resources that can help with a variety of concerns such as:

  • Stress relief
  • Depression and anxiety
  • Relationship difficulties
  • Coping with grief and loss
  • Medication management
  • Compulsive habits and eating disorders
  • Alcohol and drug use

Behavioral health solutions

The information and therapeutic approaches in this article are provided for informational and/or educational purposes only. They are not meant to be used in place of professional clinical consultations for individual health needs. Certain treatments may not be covered in some benefit plans. Check your health plan regarding your coverage of services.

It helps to have someone to talk to

Our Employee Assistance Program (EAP) offers access to personalized support, resources and no-cost referrals. It’s confidential one-on-one help from a master's-level specialist.

EAP helps you and your family with a range of issues, including: 

  • Address depression, stress, anxiety or substance use issues 
  • Improve relationships at home or work 
  • Work through emotional issues or grief 
  • Get legal or financial assistance 
  • Find support for child and elder care services 

EAP coordinators are available 24/7 for confidential conversations and referrals. 

Employee assistance program

The material provided through the Employee Assistance Program (EAP) is for informational purposes only. EAP staff cannot diagnose problems or suggest treatment. EAP is not a substitute for your doctor’s care. Employees are encouraged to discuss with their doctor how the information provided may be right for them. Your health information is kept confidential in accordance with the law. EAP is not an insurance program and may be discontinued at any time. Due to the potential for a conflict of interest, legal consultation will not be provided on issues that may involve legal action against UnitedHealthcare or its affiliates, or any entity through which the caller is receiving these services directly or indirectly (e.g., employer or health plan). This program and its components may not be available in all states or for all group sizes and is subject to change. Coverage exclusions and limitations may apply.

Healthier starts here

Have fun and get healthier with Rally®, a digital experience that’s designed to help you achieve your health goals — from being more active to eating better — and reward you along the way.  When you join Rally, you’ll: 

  • Take a health survey and use your results to set goals 
  • Get personalized recommendations to build healthier habits 
  • Earn Rally Coins that you can use for a chance to win rewards 

With Rally, healthier living has its rewards. Get started as soon as your coverage begins by logging into myuhc.com. 

Rally

Rally Health® provides health and well-being information and support as part of your health plan. It does not provide medical advice or other health services, and is not a substitute for your doctor's care. If you have specific health care needs, consult an appropriate health care professional. Participation in the health survey is voluntary. Your responses will be kept confidential in accordance with the law and will only be used to provide health and wellness recommendations or conduct other plan activities.

Rewards for healthier actions

SimplyEngaged® Plus is a fun and simple digital experience that connects you to personalized health recommendations, content and resources. When you complete certain health and wellness actions, you’ll earn rewards up to the maximum for that reward. Covered employees and covered spouses can earn rewards separately. Children may not participate.

Available tools and programs include:

  • Health Survey
  • Biometric Screening
  • Wellness Coaching
  • Fitness Program
  • Rally Missions
  • Gym Check-in
  • Cost Estimate

SimplyEngaged

SimplyEngaged® Plus is a voluntary program. The information provided under this program is for general informational purposes only and is not intended to be nor should be construed as medical advice. You should consult with an appropriate health care professional to determine what may be right for you. Rewards may be taxable. You should consult with an appropriate tax professional to determine if you have any tax obligations from receiving rewards under this program. If you are unable to meet a standard related to a health factor to obtain a reward under this program, you might qualify for an opportunity to earn the same reward by different means. Contact us at 1-855-215-0230 and we will work with you (and, if necessary, your doctor) to find another way for you to earn the same reward.

Connect 24/7 with Virtual Visits

With 24/7 Virtual Visits, you can connect to a care provider by phone or video* through myuhc.com® or the UnitedHealthcare® app. Providers can treat a range of non-emergency health conditions — and may even prescribe medication as needed**.

24/7 Virtual Visits are good for common conditions such as:

  • Allergies
  • Bronchitis
  • Eye infections
  • Flu
  • Headaches / migraines
  • Rashes
  • Sore throats
  • Stomachaches

Virtual visits

*Data rates may apply.

**Certain prescriptions may not be available, and other restrictions may apply.

24/7 Virtual Visits phone and video chat with a doctor are not an insurance product, health care provider or a health plan. Unless otherwise required, benefits are available only when services are delivered through a Designated Virtual Network Provider. 24/7 Virtual Visits are not intended to address emergency or life-threatening medical conditions and should not be used in those circumstances. Services may not be available at all times, or in all locations, or for all members. Check your benefit plan to determine if these services are available.

Talk to a health care professional

When a health care question comes up, we can help you get connected to a health care professional. He or she can help you with:

  • Choosing appropriate medical care.
  • Obtaining guidance for current symptoms 24/7 (via a clinician).
  • Finding doctors or hospitals that meet your needs and preferences.
  • Locating an urgent care center and other health resources in your area. 

Once you enroll in our plan, you can call the number on your health plan ID card or login to myuhc.com to connect with a clinician 24/7.

If speaking with a nurse, nurses cannot diagnose problems or recommend specific treatment and are not a substitute for your doctor's care.

Disease care resources

Centers of Excellence

If you have a special condition, our Centers of Excellence (COE) network provides help finding a doctor and medical center as well as help with understanding your illness. COEs are intended to complement local hospital and physician care and offer benefits that may include: 

  • Higher rates of accurate diagnoses and appropriate therapy 
  • Fewer complications 
  • Planned and coordinated care provided by a team of experts 
  • Higher survival rates, shorter stays and decreased costs 
  • Expanded treatment options 

Plan members can see covered services by visiting myuhc.com or calling the member phone number on their health ID card. 

Centers of Excellence

The Centers of Excellence (COE) program providers and medical centers are independent contractors who render care and treatment to health plan members. The COE program does not provide direct health care services or practice medicine, and the COE providers and medical centers are solely responsible for medical judgments and related treatments. The COE program is not liable for any act or omission, including negligence, committed by any independent contracted health care professional or medical center.

Asthma management

Get ongoing 1-on-1 support from a nurse, so you can breathe easier. When you join, you’ll partner with a nurse, who can help you manage your asthma symptoms, create an action plan and take steps to control health care costs.  

Plan members can get started by calling the member phone number on their ID card.

Disease Management programs and services may vary on a location-by-location basis and are subject to change with written notice. UnitedHealthcare does not guarantee availability of programs in all service areas and provider participation may vary. Certain items may be excluded from coverage and other requirements or restrictions may apply. If you select a new provider or are assigned to a provider who does not participate in the Disease Management program, your participation in the program will be terminated. SelfFunded or SelfInsured Plans (ASO) covered persons may have an additional premium cost. Please check with your employer.

Cancer resource services

Cancer Resource Services is here to help connect you and your family with dedicated cancer nurses who can offer personalized support during diagnosis through treatment. They will help you understand your diagnosis and share information that may help you make more informed decisions about your care as well as find emotional support for you and your family members. 

Plan members can learn more by calling the member phone number on their ID card. 

Cancer resources

Disease Management programs and services may vary on a location-by-location basis and are subject to change with written notice. UnitedHealthcare does not guarantee availability of programs in all service areas and provider participation may vary. Certain items may be excluded from coverage and other requirements or restrictions may apply. If you select a new provider or are assigned to a provider who does not participate in the Disease Management program, your participation in the program will be terminated. Self-Funded or Self-Insured Plans (ASO) covered persons may have an additional premium cost. Please check with your employer.

Congenital heart disease resource services

Access a team of specialized Congenital Heart Disease nurses that will support you through all stages of treatment and recovery. They will help you make informed treatment decisions and guide you to top-performing Centers of Excellence providers. 

Members can get started by calling the member phone number on their ID card.

Disease Management programs and services may vary on a location-by-location basis and are subject to change with written notice. UnitedHealthcare does not guarantee availability of programs in all service areas and provider participation may vary. Certain items may be excluded from coverage and other requirements or restrictions may apply. If you select a new provider or are assigned to a provider who does not participate in the Disease Management program, your participation in the program will be terminated. Self-Funded or Self-Insured Plans (ASO) covered persons may have an additional premium cost. Please check with your employer. 

Get help if you have kidney disease

If you’ve been diagnosed with kidney disease, the Comprehensive Kidney Solution program will provide resources to help you manage it. Our experienced nurses will help you learn how to manage the disease. They will also work with your doctor, dialysis centers, and others on your care.