Here for health, here for help

When you need help managing your health plan and health care, you've got tools and programs that help make it easier and more convenient. When you have questions that need answers, you've got a support team you can chat with. And, when you're looking to learn more about health care itself, you've got a wealth of knowledge waiting for you in Health Care 101. Check out all your health plan has to offer.

Digital tools and online resources

UnitedHealthcare’s digital tools and online resources help make managing your health — and health plan — easier and more convenient.

Access your plan easily

With myuhc.com you've got your own personalized member website, built to help you manage your health plan 24/7.

Use myuhc.com to find a network doctor, see what's covered, view claim details, check plan balances, learn about preventive care and find and estimate care.

Get on-the-go access

The UnitedHealthcare® app helps you find care options in your network, see claim details and view progress toward your deductible, share your digital health plan ID card, log in with Touch ID® and even talk to a doctor by video 24/7 without leaving the app.

Resources for healthier living

Get more from your health plan with these member resources and services designed to help support you on the journey to your best health.

Talk to an advocate

Connect with an advocate over the phone, via myuhc.com® webchat or on the UnitedHealthcare® app — someone who can provide you with information and support to help you understand your benefits and claims, make more informed decisions about your health and access the care that helps fits your needs.

Advocates are available Monday through Friday during business hours.

Connect with an advocate over the phone, via myuhc.com® webchat or on the UnitedHealthcare® app — someone who can provide you with information and support to help you understand your benefits and claims, make more informed decisions about your health and access the care that helps fits your needs.

Advocates are available Monday through Friday during business hours.

Learn more about preventive care

A big part of living a healthier life is detecting health issues early. Following clinically accepted age and gender preventive care guidelines for screenings and immunizations may help you manage your health. The interactive Preventive Care Guidelines tool makes it quicker and easier to get the guidelines that may be right for you and a checklist you can use in talking with your doctor.

Behavioral Health Solutions

Access our large network of nearby behavioral health providers with options for either in-person or virtual care. The behavioral health benefit offers support for alcohol and drug use recovery, depression, anxiety and stress, coping with grief and loss, relationship difficulties, compulsive habits and disorders and medication management.

Learn more by calling the toll-free member phone number on your health plan ID card or visiting liveandworkwell.com.

Lose weight, feel great

Real Appeal® is a weight loss program designed to help you lose weight and keep it off. From personalized 1-on-1 coaching to a Success Kit with simple steps toward transformation to an app with tracking tools and more, Real Appeal gives you up to a full year of support.

You can locate onsite Diabetes Prevention Programs by:

Rewards for healthier actions

SimplyEngaged® is a fun and simple digital experience that connects you to personalized health recommendations, content and resources. When you complete certain health and wellness actions, you’ll earn rewards up to the maximum for that reward. Covered employees and covered spouses can earn rewards separately. Children may not participate.

Available tools and programs include: Health Survey, Biometric Screening, Coaching, Wellness, Rally Missions, Gym Check-In and a Cost Estimate.

Connect with a doctor now

Whether on your computer via myuhc.com® or on your mobile device* via the UnitedHealthcare® app, Virtual Visits lets you and your covered family members video chat with a doctor 24/7. With Virtual Visits, doctors can diagnose a wide range of non-emergency medical conditions such as bladder/urinary tract infections, bronchitis, coughing, migraine/headache, pink eye, sinus problems and more.

Benefits are available when services are delivered through a Designated Virtual Network Provider: Amwell, Doctor On Demand or Teladoc. Your $15 office visit copay applies. 

Have fun and get healthier

Rally® is a personalized digital experience designed to help you make small changes that may help improve your health. With missions built to help improve your diet, fitness and mood, you’ll earn Rally Coins that you can use for a chance to win rewards.

Plan members can get started by logging in to myuhc.com®.

Get support throughout your pregnancy

You can learn what to expect, how to stay healthier, and manage your health through pregnancy and postpartum using various resources and tools offered by UnitedHealthcare. As a plan member, get more information by visiting maternity support. 

We can help you maintain a healthier lifestyle

We can help you or a family member manage a chronic condition and maintain a healthier lifestyle. Our programs offer education, self-care guidance and lifestyle suggestions. They include:

  • Taking Charge of Your Asthma®
  • Taking Charge of Your Diabetes
  • Taking Charge of Your Heart Health and Coronary Artery Disease
  • Taking Charge of Your Heart Health for Congestive Heart Failure
  • Stop Smoking

Prescription benefits

As a CalPERS Basic member, your prescription benefits are provided through OptumRx.

Basic members

You can learn about your prescription benefits by visiting OptumRx.

 

Retirees on Medicare

If you are a retired CalPERS member on Medicare, you can learn about your prescription benefits by visiting the CalPERS Group Retiree Website.

 

Open enrollment resources

In this section, we've gathered educational material to help you learn more, get answers to questions and discover what your health plan has to offer.

Virtual education center

Welcome to the Virtual Education Center, created to make caring for yourself easier. Because it’s not always possible to share information face to face, we’ve brought our resources together in one place, at your fingertips, wherever and whenever you need it.

Open enrollment presentation

Discover a health plan that helps make it easier to access care – with doctors in your corner, digital tools and support designed to help make managing your health and health plan easier and more convenient.

Documents and forms

Continuity of care information and forms

Continuity of Care for newly enrolled members is a health plan process that, under certain circumstances, provides members with continued care with a former, non-participating provider. Download the Continuity of Care document(s) below for more information.

California Forms:
English
Español

California grievance forms