Here for health, here to help

When you need help managing your health plan and health care, you have access to online tools and wellness programs to help make it easier and more convenient. And, when you have questions that need answers, you've got a support team you can chat with.

Take a few minutes to look through this page to learn more about the additional benefits and programs being offered.

Digital tools and online resources

UnitedHealthcare’s digital tools and online resources help make managing your health — and health plan — easier and more convenient.

Access your plan details easily

With®, you’ve got your own personalized health hub to help you manage your health plan 24/7.  With, you can check in on your plan whenever you want — which helps make it easier to stay on top of your benefit details.​

  • Search for a network doctor​ 
  • Get clear information about your benefits 
  • Find and estimate the cost of care​ 
  • View claims details​ 
  • Check your plan balances

Get on-the-go access

Downloading the UnitedHealthcare app® gives you access to your health info, wherever you go. With your health plan right at your fingertips, you can manage your benefits, anytime, anywhere.

  • Find nearby care options in your network 
  • See your claim details and view progress toward your deductible 
  • View and share your digital health plan ID card 
  • Video chat with a doctor 24/7 – without leaving the app

UnitedHealthcare app

Get more from your health plan

These member resources and services are designed to help support you on the journey to your best health.

Healthier living resources

Talk with an Advocate

Connect with an Advocate by phone or on the UnitedHealthcare® app to get the information you need, when you need it. Specially trained Advocates are here to help you: 

  • Understand your benefits 
  • Make more informed health care decisions 
  • Access the care that fits your needs

Available Monday through Friday during business hours, Advocates can help answer questions or find answers for you, which may help save you money and lead to better health outcomes.

Advocate4Me member support

It helps to have someone to talk to

Our Employee Assistance Program (EAP) offers access to personalized support, resources and no-cost referrals. It’s confidential one-on-one help from a master's-level specialist.

EAP helps you and your family with a range of issues, including: 

  • Address depression, stress, anxiety or substance use issues 
  • Improve relationships at home or work 
  • Work through emotional issues or grief 
  • Get legal or financial assistance 
  • Find support for child and elder care services 

EAP coordinators are available 24/7 for confidential conversations and referrals. 

Employee assistance program

Keep up on preventive care

A big part of living a healthier life is detecting health issues early. Preventive care — such as routine wellness exams and certain recommended screenings and immunizations — is covered by most of our plans at no additional cost when you see network providers. A preventive care visit may be a good time to help establish your relationship and create a connection for future medical services.

Preventive care

Behavioral Health Solutions

Access our large network of nearby behavioral health providers with options for either in-person or virtual care. The behavioral health benefit offers support for alcohol and drug use recovery, depression, anxiety and stress, coping with grief and loss, relationship difficulties, compulsive habits and disorders and medication management.

Learn more by calling the toll-free member phone number on your health plan ID card or visiting liveandworkwell.comAccess code: calpers

Healthier habits, healthier lifestyle

Real Appeal® is a proven weight management program designed to help you get healthier and stay healthier. Available to you and eligible family members at no additional cost as part of your benefits, Real Appeal includes:  

  • Guidance from an online coach who leads group sessions and provides support tailored to your unique lifestyle 
  • Set achievable nutrition, exercise and weight management goals that keep you motivated to create lasting change. Track your progress from your daily dashboard, too 
  • After attending your first live group session, you will receive a Success Kit with tools and resources like weight and food scales, a portion plate, and access to online fitness classes.  

Real Appeal

Connect with a doctor now

Whether on your computer via® or on your mobile device* via the UnitedHealthcare® app, Virtual Visits lets you and your covered family members video chat with a doctor 24/7. With Virtual Visits, doctors can diagnose a wide range of non-emergency medical conditions such as bladder/urinary tract infections, bronchitis, coughing, migraine/headache, pink eye, sinus problems and more.

Benefits are available when services are delivered through a Designated Virtual Network Provider: Optum Virtual Care, Amwell, Doctor On Demand or Teladoc. Your $15 office visit copay applies. 

Virtual Visits phone and video chat with a doctor are not an insurance product, health care provider or a health plan. Unless otherwise required, benefits are available only when services are delivered through a Designated Virtual Network Provider. Virtual Visits are not intended to address emergency or life-threatening medical conditions and should not be used in those circumstances. Services may not be available at all times or in all locations, or for all members. Check your benefit plan to determine if these benefits are available. 

Get in on UHC Rewards

With UnitedHealthcare Rewards, you can earn rewards for reaching program goals and completing one-time activities. The reward activities you want to take part of are up to you — same goes for ways to spend your earnings. 

Included in your health plan at no additional cost, UHC Rewards offers a variety of actions that lead to rewards and are also designed to help inspire healthier habits. 

  • Personalize how you earn by choosing the activities that are right for you 
  • Connect a tracker and get access to even more reward activities 
  • Earn dollars while you sleep  
  • Take a simple health survey and earn rewards 
  • Get rewarded for completing a biometric screening 
  • Earn rewards for many things you may already be doing — like walking the dog, biking to work, practicing yoga and more. If your device tracks it you can earn when you hit program goals 
  • Choose to go paperless —help the planet and earn rewards 

UnitedHealthcare Rewards

Get support throughout your pregnancy

You can learn what to expect, how to stay healthier, and manage your health through pregnancy and postpartum using various resources and tools offered by UnitedHealthcare. As a plan member, get more information by visiting maternity support.

The information provided under the Maternity Support Program is for general informational purposes only and is not intended to be nor should be construed as medical and/or nutritional advice. Participants should consult an appropriate health care professional to determine what may be right for them. Employers are responsible for ensuring that any wellness programs they offer to their employees comply with applicable state and/or federal law, including, but not limited to, GINA, ADA and HIPAA wellness regulations, which in many circumstances contain maximum incentive threshold limits for all wellness programs combined that are generally limited to 30 percent of the cost of self-only coverage of the lowest-cost plan, as well as obligations for employers to provide certain notices to their employees. Employers should discuss these issues with their own legal counsel.

Connect to resources for support

Sometimes life can present real challenges – from not having enough food for you and your family to not being able to make ends meet to not being sure if you have a home to live in. It’s not always easy to reach out for help, or even know where to begin to find it. Now you can connect to local programs and services that are available to you at $0 or reduced cost at

We can help you maintain a healthier lifestyle

We can help you or a family member manage a chronic condition and maintain a healthier lifestyle. Our programs offer education, self-care guidance and lifestyle suggestions. They include:

  • Taking Charge of Your Asthma®
  • Taking Charge of Your Diabetes
  • Taking Charge of Your Heart Health and Coronary Artery Disease
  • Taking Charge of Your Heart Health for Congestive Heart Failure
  • Stop Smoking

Prescription benefits

As a CalPERS Basic member, your prescription benefits are provided through OptumRx.

Basic members

You can learn about your prescription benefits by visiting OptumRx.

Retirees on Medicare

If you are a retired CalPERS member on Medicare, you can learn about your prescription benefits by visiting the CalPERS Group Retiree Website.

Open enrollment resources

In this section, we've gathered educational material to help you learn more, get answers to questions and discover what your health plan has to offer.

Virtual education center

Welcome to the Virtual Education Center, created to make caring for yourself easier. Because it’s not always possible to share information face to face, we’ve brought our resources together in one place, at your fingertips, wherever and whenever you need it.

Open enrollment presentation

Discover a health plan that helps make it easier to access care – with doctors in your corner, digital tools and support designed to help make managing your health and health plan easier and more convenient.

Open enrollment support

Do you have questions about your UHC Basic HMO plan options or would you like to book a 1:1 appointment with a UHC representative?

Documents and forms